About Bitrix24
Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.
Bitrix24 aims to provide a practical solution for managing a company online. Clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.
Over 12 million companies rely on Bitrix24 in 186 countries.
Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.
This progressive platform unites robust modules performing the full range of intranet services:
— workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
— company services such as visual structure, absence chart, task and work time reporting, employee directory;
— time management tools with check-in/-out mechanism, daily planner, and regular work reports;
— time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
— document libraries with flexible permission systems, versioning, and WebDAV support
— social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
— CRM with email integration and visual business process construction tools.
By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.
Key benefits of Bitrix24
Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface.
Bitrix24 lets you:
— store, search, share and discuss documents and other objects;
— coordinate schedules, tasks, and projects;
— manage external communications via CRM and extranet all with minimal navigation.
Images
Not sure about Bitrix24?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Runrun.it
CRM Analytics
Nutshell
Maximizer CRM
Reviews
Already have Bitrix24?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Internet
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable CRM platform
Reviewed on 07/04/2021
We have a great experience deploying Bitrix24 as our main platform to organizing and managing our...
We have a great experience deploying Bitrix24 as our main platform to organizing and managing our customer related service. We also use the task management tools provided as our alternative task management platform and to manage my basic daily task.
Pros
Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.
Cons
There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple and intuitive CRM without many complications
Reviewed on 17/04/2023
Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and...
Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive.
Pros
It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.
Cons
For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Complete Scam
Reviewed on 31/01/2021
If i could provide a lower score, I would. The company falsely advertises integrations with...
If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create: every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for ( CRM) fails miserably. You wont even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support ( even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer your self in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that their are much better options available (like Salesfoce) they will refuse to refund you any part of your remaining subscription. BUYER BE WARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!
Pros
NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.
Cons
difficult to train staff on, difficult and expensive to obtain support
Alternatives Considered
CRM AnalyticsReasons for Choosing Bitrix24
we were seeking a solution with better CRM and quote abilities.Reasons for Switching to Bitrix24
initial price was more attractive with b24. ended up spending many thousands more with b24 and wasted months of development time that Salesforce would have had available ( out of the box)
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A powerful CRM for your company
Reviewed on 17/08/2023
Pros
The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM. Task automation is a real plus. Bitrix24 allows you to import and export files. The flexibility of this CRM is unmatched.
Cons
Bitrix24 is packed with features. Getting started can be long and tedious.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Project management managed well with Bitrix24
Reviewed on 22/02/2021
Working with Bitrix24 has very many benefit, almost everything that i need is available in this...
Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.
Pros
Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.
Cons
Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.
Bitrix24 FAQs
Below are some frequently asked questions for Bitrix24.Q. What type of pricing plans does Bitrix24 offer?
Bitrix24 offers the following pricing plans:
- Starting from: USD 61.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $61/mo Standard: $124/mo Professional: $249/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)
Q. Who are the typical users of Bitrix24?
Bitrix24 has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Bitrix24 support?
Bitrix24 supports the following languages:
Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
Q. Does Bitrix24 support mobile devices?
Bitrix24 supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bitrix24 integrate with?
Bitrix24 integrates with the following applications:
3CX, Apache OpenOffice, Asana, Asterisk, Azure Active Directory, Box, Braintree, DocuSign, Dropbox Business, Dropbox Paper, Evernote Teams, FreshBooks, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Jira, Jotform, LibreOffice, Mailchimp, Mailigen, Meta for Business, Microsoft 365, Microsoft Outlook, OneDrive, Operations Hub, PayPal, Pipedrive, Plivo, QuickBooks Online Advanced, Quickbooks Online, SendPulse, Stripe, SugarCRM, Time Doctor, UniSender, WordPress, Xero, Zadarma, Zapier, Zendesk Suite, authorize.net
Q. What level of support does Bitrix24 offer?
Bitrix24 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
See all software categories found for Bitrix24.
- Document Management Software
- Instant Messaging Software
- Task Management Software
- Business Management Software
- Rostering Software
- Lead Capture Software
- Intranet Software
- CRM Software
- Knowledge Management Systems
- Project Management Software
- Collaboration Software
- Portal Software
- Workflow Management Software
- Unified Communications Software
- Telemarketing Software
- Cloud PBX Software
