About Bitrix24

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Pricing starting from:

USD 24.00/month

  • Free Trial
  • One Time License
  • Free
  • Subscription
View Pricing Plans

Key benefits of Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 11 others, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Pricing starting from:

USD 24.00/month

  • Free Trial
  • One Time License
  • Free
  • Subscription
View Pricing Plans

Images

Gantt Chart
Video Conferencing
CRM Dashboard
Business Processes
Call recording
Built-in Telephony
View 8 more
Bitrix24 video
Bitrix24 screenshot: Gantt Chart Bitrix24 screenshot: Video Conferencing Bitrix24 screenshot: CRM Dashboard Bitrix24 screenshot: Business Processes Bitrix24 screenshot: Call recording Bitrix24 screenshot: Built-in Telephony Bitrix24 screenshot:

Features

Total features of Bitrix24: 90

  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Offline Access
  • Organizational Charting
  • Permission Management
  • Pipeline Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

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Legito

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#4 Alternative to Bitrix24
All-in-one collaborative platform with the required applications to efficiently boost your teams on a daily basis.

Reviews

Overall rating

4 /5
(438)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
3.7/5
Customer Support
3.8/5

Already have Bitrix24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 438
Awogor M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bitrix24 Is an All in One CRM and Collaboration Platform

Reviewed on 09/10/2019

I can integrate my social media account, and above all, their email service is one of it's kind and...

I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.

Pros

Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
Bitrix helps to integrate your social media accounts and helps you manage them within as well.

Cons

Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.

Haris C.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easily the best CRM for its price

Reviewed on 10/09/2020

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you...

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.

Pros

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Cons

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

Emin H.
Overall rating
  • Industry: Events Services
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Project Management Software for Event Organizer Companies

Reviewed on 14/12/2020

Generally, I would say we have some complaints. We get used to having this software but lack of...

Generally, I would say we have some complaints. We get used to having this software but lack of improvement would be a source of the problem for Bitrix24 as its competitors started to offer convenient packages with low prices.

Pros

Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature. User-friendly interface.

Cons

The price absolutely differs from other competitors, it requires an amount which could a hindrance for newly started companies. The Mobile version does not include all features that reveal problems in my travel period.

Ven I.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good Product but Poor Service - Definitely not located in USA

Reviewed on 31/01/2020

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech...

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros

User Interface.
Easy navigation
Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Sanskriti G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A comprehensive CRM for managing interactions

Reviewed on 30/09/2020

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with...

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM.

Pros

The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle.

Cons

The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks.

Showing 5 reviews of 438 Read all reviews

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Bitrix24 offers the following pricing plans:

  • Starting from: USD 24.00/month
  • Pricing model: One Time License, Free, Subscription
  • Free Trial: Available

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Special Plans: Start+: $24/month for 2 users CRM+: $69/month for 6 users Project+: $69/month for 24 users Business Plans: Standard: $99/month Professional: $199/month

Bitrix24 offers the following features:

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Bitrix24 has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Bitrix24 supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Bitrix24 supports the following devices:

Android, iPhone, iPad

Bitrix24 integrates with the following applications:

Bitium, JivoChat, Landingi, Mailchimp, Mailigen, PieSync, Predictive Dialer, SALESmanago, SendPulse, SharpSpring

Bitrix24 offers the following support options:

FAQs, Forum, Online Support, Knowledge Base, Video Tutorials

Related categories

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