--- description: Learn more about ClickDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ClickDesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [ClickDesk](/software/90591/clickdesk) # ClickDesk Canonical: https://www.getapp.com.au/software/90591/clickdesk Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90591/clickdesk?page=2) > ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk \& a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, \& collaborate with one another using ClickDesk. > > Verdict: Rated **3.4/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ClickDesk Cloud-based application: No hassle of software or hardware installation. Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries. Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system. Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 21 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.1/5 | Based on overall reviews | | Value for Money | 3.1/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: ClickDesk - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 14.99 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: ClickDesk is priced per operator per month. Free: free for 10 users Lite: $14.99/month/agent Pro: $24.99/month/agent Enterprise: $39.99/month/agent A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Tracking - Autoresponders - Call Reporting - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Customer Communication - Customer Experience Management - Customisable Forms - Customizable Templates - Data Import/Export - Email Management - Geotargeting - Help Desk Management - Interaction Tracking - Knowledge Base Management - Live Chat - Macros/Templated Responses ## Integrations (35 total) - ActiveCampaign - Adobe Commerce - Agile CRM - Basecamp - BigCommerce - Capsule - Constant Contact - FreshBooks - GetResponse - Gmail - Google Analytics 360 - Help Scout - Highrise - Hootsuite - Joomla ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Cost Effective Chat Service" — 4.0/5 > **Elizabeth** | *15 January 2019* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales. > > **Cons**: Would benefit from a screen-sharing or file-sharing feature. ----- ### "Cloud internet help" — 5.0/5 > **Verified Reviewer** | *7 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet. > > **Cons**: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used. > > This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way. ----- ### "Completely avoid this solution - they will rip you off" — 1.0/5 > **Lee** | *16 October 2023* | Leisure, Travel & Tourism | Recommendation rating: 0.0/10 > > **Pros**: There is nothing I like about the Clickdesk solution > > **Cons**: They took a large payment of above €1,000 when we were inactive, not using the solution ----- ### "Great way for social connections and messaging" — 5.0/5 > **Aaron** | *25 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties > > **Cons**: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind. ----- ### "Useful" — 4.0/5 > **Luciano** | *18 September 2015* | E-Learning > > **Pros**: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting. > > **Cons**: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it). > > I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90591/clickdesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90591/clickdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data