About HappyFox Help Desk

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues, fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.

<strong>Quick Facts</strong>
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial

Pricing starting from:

USD 29.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 17 others, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

Pricing starting from:

USD 29.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

HappyFox Help Desk Software - iOS Mobile Help Desk
HappyFox Help Desk Software - iOS Open Ticket
HappyFox Help Desk Software - iPad Ticket Message
HappyFox Help Desk Software - iPad Ticket Menu
HappyFox Help Desk Software - Android Pending tickets
HappyFox Help Desk Software - Android Ticket Update
HappyFox Help Desk Software - Mobile Knowledge Base
HappyFox Help Desk Software - Community Forum Software
HappyFox Help Desk Software - Happyfox FAQ
HappyFox Help Desk Software - Tickets Mass Action
HappyFox Help Desk Software - Ticket auto-assignment
HappyFox Help Desk Software - Multilingual Help Desk Software
HappyFox Help Desk Software - Automate with smart-rules
HappyFox Help Desk Software - Help Desk Reports
HappyFox Help Desk Software - Happyfox support tickets View
HappyFox Help Desk Software - Task Management
HappyFox Help Desk Software - HappyFox Ticket view
HappyFox Help Desk Software - Quick Preview
View 19 more
HappyFox Help Desk video
HappyFox Help Desk Software - iOS Mobile Help Desk HappyFox Help Desk Software - iOS Open Ticket HappyFox Help Desk Software - iPad Ticket Message HappyFox Help Desk Software - iPad Ticket Menu HappyFox Help Desk Software - Android Pending tickets HappyFox Help Desk Software - Android Ticket Update HappyFox Help Desk Software - Mobile Knowledge Base HappyFox Help Desk Software - Community Forum Software HappyFox Help Desk Software - Happyfox FAQ HappyFox Help Desk Software - Tickets Mass Action HappyFox Help Desk Software - Ticket auto-assignment HappyFox Help Desk Software - Multilingual Help Desk Software HappyFox Help Desk Software - Automate with smart-rules HappyFox Help Desk Software - Help Desk Reports HappyFox Help Desk Software - Happyfox support tickets View HappyFox Help Desk Software - Task Management HappyFox Help Desk Software - HappyFox Ticket view HappyFox Help Desk Software - Quick Preview

Features

Total features of HappyFox Help Desk: 92

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Authentication
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Case Management
  • Cataloguing/Categorisation
  • Categorisation/Grouping
  • Collaboration Tools
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Synchronization
  • Decision Support Systems
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Indexing
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Performance Metrics
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Widgets
  • Workflow Configuration
  • Workflow Management

Alternatives

Zoho Desk

4.5
#1 Alternative to HappyFox Help Desk
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LiveAgent

4.7
#2 Alternative to HappyFox Help Desk
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Zendesk

4.4
#3 Alternative to HappyFox Help Desk
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Freshdesk

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#4 Alternative to HappyFox Help Desk
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Reviews

Overall rating

4.6 /5
(83)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.6/5

Already have HappyFox Help Desk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 83
Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customizable to every need

Reviewed on 11/09/2020

The customer service from the team is beyond exceptional. Best ever.

The customer service from the team is beyond exceptional. Best ever.

Pros

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Cons

It is difficult to set up but the team is very helpful.

Chris M.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exacta Review of HappyFox

Reviewed on 08/04/2021

I like a streamlined, easy to use clean interface. This is what happyfox is.

I like a streamlined, easy to use clean interface. This is what happyfox is.

Pros

It's a no nonsense, easy to use platform. Administration is easy.

Cons

Somewhat limited in features, but not much.

Richard T.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

DO NOT PURCHASE HAPPYFOX

Reviewed on 11/12/2016

We have had a most unfortunately experience with Happyfox, We contacted them as their product...

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Pros

Great looking product
Good website
Good information

Cons

Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Amanda K.
Overall rating
  • Industry: Retail
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

HR Help Desk Administrator

Reviewed on 28/08/2020

Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities.
I

Abimbola K.
Overall rating
  • Industry: Entertainment
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happyfox is changing the way helpdesk solutions run.

Reviewed on 16/07/2018

Pros

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Cons

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Showing 5 reviews of 83 Read all reviews

HappyFox Help Desk FAQs

Below are some frequently asked questions for HappyFox Help Desk.

HappyFox Help Desk offers the following pricing plans:

  • Starting from: USD 29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

HappyFox Help Desk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

HappyFox Help Desk supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

HappyFox Help Desk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

HappyFox Help Desk integrates with the following applications:

Batchbook, BigCommerce, Facebook, FreshBooks, Google Workspace, HappyFox Chat, Highrise, Insightly, Jira, Keap, LogMeIn Rescue, Magento Commerce, Mailchimp, Nicereply, Olark, OneLogin, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, SnapEngage, SugarCRM, SurveyMonkey, Twilio, Twitter, WordPress, Zapier, Zoho CRM

HappyFox Help Desk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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