--- description: Learn more about Pipedrive. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Pipedrive Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Sales Performance Management Software](/directory/3837/sales-performance-management/software) > [Pipedrive](/software/90507/pipedrive) # Pipedrive Canonical: https://www.getapp.com.au/software/90507/pipedrive Page: 1 / 124\ Next: [Next page](https://www.getapp.com.au/software/90507/pipedrive?page=2) > Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features. > > Verdict: Rated **4.5/5** by 3064 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Pipedrive It offers AI-powered tips to focus on winning and renewing deals. It helps refine the strategy with real-time performance insights, leverage real-time, visual data to make tough decisions and identify what works. Users can personalize Pipedrive to their unique sales process.The CRM adapts to the business's sales strategy, giving teams the tools and tips needed to succeed. It safeguards data with robust security features. Users can tailor account permissions and security settings and get instant alerts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3064 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pipedrive - **Location**: London, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pipedrive offers four main CRM plans: Lite, Growth, Premium, and Ultimate. We recommend that you carefully evaluate your business needs and consider the features offered in each plan before deciding which CRM pricing model to choose. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cambodia, Cameroon and 118 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Account Management - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Responses - Autoresponders - Batch Processing - Business Card/Badge Scanning - Buyer Management - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System ## Integrations (96 total) - APIANT - Act-On - ActiveCampaign - ActiveDEMAND - ActiveIQ - Acuity Scheduling - Aircall - Apollo.io - Asana - Bedrock Data - Calendly - CallHippo - Callmaker - Crossbeam - Cyclr ... and 81 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Performance Management Software](https://www.getapp.com.au/directory/3837/sales-performance-management/software) ## Related Categories - [Sales Performance Management Software](https://www.getapp.com.au/directory/3837/sales-performance-management/software) - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.com.au/directory/339/lead-management/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4492 reviews) 2. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.6/5 (912 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18834 reviews) 4. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (7009 reviews) 5. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (745 reviews) ## Reviews ### "Optimizing sales with Pipedrive" — 4.0/5 > **Amanda** | *4 September 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: It's the greatest pipeline tool I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created. > > **Cons**: Pipedrive does not have any big flaws in my opinion. Pipedrive is a promising CRM platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of Pipedrive. > > Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention. ----- ### "Great low cost sales CRM" — 5.0/5 > **Anonymous User** | *1 July 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team. > > **Cons**: Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics. > > Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt. ----- ### "Good Until Something Goes Wrong" — 1.0/5 > **Dovilė** | *28 May 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Easy to use interface, good deal pipeline visualization, and useful automation features for small sales teams. > > **Cons**: Poor ownership of customer issues and misleading handling of feature access. Very disappointed that the issue was never properly resolved. > > Very disappointing customer experience regarding feature transparency and support. We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months. After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade. Instead of taking ownership of the situation, support repeatedly pushed upgrade options and offered only a temporary free trial of the higher plan as a “gesture of goodwill.” The whole experience felt misleading and poorly handled. What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. Following instructions from their AI bot to disconnect and reconnect the account resulted in losing access to a feature we had already been actively using for months. Situations like this raise questions to me about how reliably other system issues are monitored and handled — especially when businesses trust the platform with important operational and customer data. ----- ### "Easy and effective" — 5.0/5 > **Michael** | *22 February 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. > > **Cons**: I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section > > Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. ----- ### "Easy-to-use CRM with strong pipeline visibility and simple setup" — 4.0/5 > **Jonathon** | *7 May 2026* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: What stands out most about Pipedrive is how easy it is to use compared to other CRMs I've tried. The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process. I also like how quick the setup was—we were able to start using it with minimal onboarding. The interface is clean and not overwhelming, which helps with adoption across the team. On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place. > > **Cons**: One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. Some features also require add-ons, which can increase the cost as your needs grow. It's great for straightforward sales processes, but larger teams may outgrow some of the built-in capabilities over time. > > Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team. As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. ----- Page: 1 / 124\ Next: [Next page](https://www.getapp.com.au/software/90507/pipedrive?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90507/pipedrive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data