Buildertrend Overview

What is Buildertrend?

Buildertrend is cutting-edge, cloud-based project management software. With over 1 million users across the globe, Buildertrend empowers the construction industry with a better way to build. Buildertrend’s software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, the feature set is here to streamline every aspect of the construction process.

Each customer has a dedicated team to deliver a personalized, unlimited training experience. Customers also have unlimited access to branding and web services, educational webinars, live chat support, and an extensive online help center. For more learning, they also host Buildertrend University at their headquarters for an immersive learning experience or On-Site Consulting, if you prefer for their team to come to you and work side by side with your company.

Buildertrend integrates with other solutions such as QuickBooks, Xero and material takeoff tools.

Buildertrend Overview

Pricing

Starting from
USD 299.00/month

Pricing options

Free Trial
Subscription
Value for money

Unlimited projects and users starting at $299/month.


Buildertrend Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English

Screenshots

Buildertrend screenshot:
Buildertrend screenshot: Buildertrend screenshot: Buildertrend screenshot: Buildertrend screenshot:

Buildertrend Reviews

Buildertrend Reviews

Overall rating
4.5
/
5
Excellent
982

Very good
434

Average
77

Poor
14

Terrible
3

Value for Money
4.4
Features
4.3
Ease of Use
4.3
Customer Support
4.7
94% recommended this app
Brian D.

Revolutionized my sales follow up

I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.


Jesse A.

Now that our company has grown, this program meets our needs better

Last year when we first were shown the program we decided not to go forward. Now our that our company has grown, we see that BuilderTrend will be crucial for keeping ourselves and our crews organized. The rocky portions of the software do not outway the usefulness to our company. There is a learning curve and a lot of things to iron out as we implement it, but I can see it being a huge asset compared to other programs once we nail it down. On top of that, I know their team will keep improving the features and adding more features to a program that is already rich with features.


Danielle T.

We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person.

As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine.

I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds.

However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system.

Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it.

Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete.

So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.


Jeremy B.

Thoughts on BuilderTrend from a Remodeling company perspective

Solved the time that it took to email out the schedule to all trades and team now it flows alot better and I answer the phone alot less. Since most of the answers trades and the team are looking for are on BT they can find most of what they need there as long as we input the info they have what they need.
BuilderTrend gives me more time and freedom to do what owners of a business should be doing. It was one of the best choices I have made to start using it.


Randy B.

G.C. point of view

Overall my experience has been outstanding with this product. It has freed me up to better RUN my company (instead of it running me) and finally be able to have some decent structure to it all in a few pieces of software to include BT.


Brian D.
Industry: Renewables & Environment
Company size: 13-50 Employees

Revolutionized my sales follow up

Used Daily for 6-12 months
Reviewed on 13/06/2019
Review Source: Capterra

I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.

Pros

Buildertrend is great--I love using the Activity Calendar and Lead Report to keep track of my follow up with my customers. I can use activity notes to remember what I discussed with customers when we last spoke, and this helps me engage in better dialogue when I follow up with customers. Our installation team loves using the project management feature to keep track of our installs and provide an easy transition from sales to installation.

Cons

The user interface is kind of clunky, especially on the app. Sometimes it is difficult to find stuff and the filters can get annoying.

Response from Buildertrend

Brian, thank you for your review and honest feedback! We love hearing how Buildertrend has helped your company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jesse A.
Industry: Construction
Company size: 13-50 Employees

Now that our company has grown, this program meets our needs better

Used Daily for 1-5 months
Reviewed on 21/02/2020
Review Source: Capterra

Last year when we first were shown the program we decided not to go forward. Now our that our company has grown, we see that BuilderTrend will be crucial for keeping ourselves and our crews organized. The rocky portions of the software do not outway the usefulness to our company. There is a learning curve and a lot of things to iron out as we implement it, but I can see it being a huge asset compared to other programs once we nail it down. On top of that, I know their team will keep improving the features and adding more features to a program that is already rich with features.

Pros

The best feature in this program is communication and scheduling. Also, where other programs have to borrow from many 3rd party programs to achieve their functions, this program is able to incorporate all in one. We are using it for every step of the construction process, from sales to estimates, to job management and scheduling and invoicing. Other neat features include requesting bids to subs and vendors within the program, financing for customers, interactive and customize-able selections for customers within the program. There are other features not mentioned in this review as well. The main point is that this program offers all management needs for builders and contractors, and the software team continues to update and add features according to the requests and needs of those who are using the program.
Also, where competitors charge extra for each user, this company includes unlimited users in their package, as well as unlimited subs and vendors. Some of the functions you would have to pay extra for in other programs like scheduling for crew etc. are included in their main package. Therefore the price, and what you get for your money is way better.

Cons

This software is a little more difficult to learn than other competing programs, due to it's complexity and depth of features. At times it's a bit overwhelming, though that is to be expected with the level of depth. Also some other programs have a general appearance which makes the program more inviting and user friendly. That being said, we still moved forward with this program because of the need for more features without having to pay all the extra money.
One feature they really need to improve is their proposal builder. They have good formatting options and cost codes/ item catalogs where you can build price lists within the system, but when you add items into the estimate or create a big template, when you want to go and edit info like quantities etc. you have to go through an ocean of items that are not clearly formatted (they have a worksheet tab for editing items, and a format tab for grouping and changing layout for final appearance, but the worksheet portion is unformatted, and in the format section you cannot delete items or change them at all. Therefore I found the proposal functions to be a bit rocky to deal with. However, buildertrend users can vote on improvements for the program and so there is at least light at the end of the tunnel.

Response from Buildertrend

Jesse, thank you so much for your honest review! We appreciate you taking the time to give us such detailed feedback and I will be sure to pass it on to our Product team. Thank you again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Danielle T.

Reviewed on 26/03/2013
Review Source: SoftwareAdvice

We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person.

As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine.

I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds.

However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system.

Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it.

Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete.

So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.

Rating breakdown

Ease of Use
Customer Support

Jeremy B.
Industry: Construction
Company size: 2-10 Employees

Thoughts on BuilderTrend from a Remodeling company perspective

Used Daily for 2+ years
Reviewed on 05/02/2020
Review Source: Capterra

Solved the time that it took to email out the schedule to all trades and team now it flows alot better and I answer the phone alot less. Since most of the answers trades and the team are looking for are on BT they can find most of what they need there as long as we input the info they have what they need.
BuilderTrend gives me more time and freedom to do what owners of a business should be doing. It was one of the best choices I have made to start using it.

Pros

The scheduling feature is what we use most. Its nice to have all the info to our trades and managers so they are fully aware of the project, can see pictures, and have a full scope of work prior to start date. We use the estimating part of the software as well I do wish the contract section had more detail in it which I think it could if we took some extra time to develop that.

Cons

Very happy now I can have as many job starts as I would like instead of being limited. Little unhappy that I can have only 3 users and have to pay for more than 3. As the owner who does estimates I want access as a user. I also have a designer who does estimates and she needs access. I also have 2 project managers/carpenters that need access to it as well so I will be looking at having to pay for additional users on top of the price increase I have already incurred but making it unlimited job starts.

Haven't fully used BT to its full potential but we will at some point. The software is top notch I don't have really any complaints that I can think of at this time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Randy B.
Industry: Construction
Company size: 2-10 Employees

G.C. point of view

Used Daily for 2+ years
Reviewed on 14/02/2020
Review Source: Capterra

Overall my experience has been outstanding with this product. It has freed me up to better RUN my company (instead of it running me) and finally be able to have some decent structure to it all in a few pieces of software to include BT.

Pros

organization, everything in one place...even if you want your QB to link to it, which we don't...I kinda like the two separate. We don't really use the PO portion of the software but have tried it and it's nice to know that its there...wish there were more video's on the entire program from set up through project completion. Techniques and more demonstrations on product capabilities and link-able aspects of the program.

I use chief architect for our design software, have been for over 20 years. They have great video's of product usage, tips and techniques by chapter from set up to a completed set of quality professional plans.

I believe BT could do the same, this is a great product for managing a company like ours and the cloud just makes it that much easier to work remotely anywhere in the web is. The price point is perfect for us and allows us to operate at a competitive rate.

Cons

For what I use it for I don't really have a dislike but I don't use but maybe half of the program.
Wish there were more video's on the entire program from set up through project completion. Techniques and more demonstrations on product capabilities and link-able aspects of the program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 1,510 user ratings
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Buildertrend Pricing

Buildertrend Pricing

Starting from
USD 299.00/month
Free Trial
Subscription
Value for money

Unlimited projects and users starting at $299/month.

Unlimited projects and users starting at $299/month.

Value for Money
4.4/5
Based on 1,510 user ratings
Compare value for money rating with alternatives
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Buildertrend Features

Buildertrend Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Bid Management
Change Order Management
Collaboration Tools
Cost Estimating
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Estimating
Job Costing
Project Estimating
Project Management
Project Tracking
Projections
Reporting & Statistics
Subcontractor Management
Features
4.3/5
Based on 1,510 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Buildertrend

Additional information for Buildertrend

Key features of Buildertrend

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Benefits

Run your entire business from one single platform.

Save time and money through scheduling efficiency.

Never loose money on a botched change order again.

Manage your subcontractors with ease.

Automatic notifications cut down phone calls and emails.

Buildertrend FAQs

Buildertrend FAQs

Below are some frequently asked questions for Buildertrend.

Q. What type of pricing plans does Buildertrend offer?

Buildertrend offers the following pricing plans:

Starting from: USD 299.00/month

Pricing model: Subscription

Free Trial: Available

Unlimited projects and users starting at $299/month.

Q. What are the main features of Buildertrend?

Buildertrend offers the following features:

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Q. Who are the typical users of Buildertrend?

Buildertrend has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Buildertrend support?

Buildertrend supports the following languages:

English

Q. What type of pricing plans does Buildertrend offer?

Buildertrend has the following pricing plans:

Subscription

Q. Does Buildertrend support mobile devices?

Buildertrend supports the following devices:

Android, iPhone, iPad

Q. What other apps does Buildertrend integrate with?

Buildertrend integrates with the following applications:

Dropbox, QuickBooks, QuickBooks Online, Ryvit, STACK, Square Takeoff, Twitter, Wordpress, Xero, Xero

Q. What level of support does Buildertrend offer?

Buildertrend offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials