Salesforce Sales Cloud
About Salesforce Sales Cloud
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.
Key benefits of Salesforce Sales Cloud
- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organisation
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.
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Reviews
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- Industry: Executive Office
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
"Salesforce Sales Cloud: Powerful CRM with a Steep Learning Curve"
Reviewed on 18/08/2024
One of the most significant benefits of Salesforce Sales Cloud is its powerful CRM features and...
One of the most significant benefits of Salesforce Sales Cloud is its powerful CRM features and multiple integrations to ease down the process. On the other hand, it has a steep learning curve, plus it's pretty pricey—hard to use for smaller teams or less tech-savvy users.
Pros
I liked Salesforce Sales Cloud’s comprehensive CRM capabilities, including robust lead and opportunity management, customizable dashboards, and powerful automation.
Cons
Steep learning curve and high implementation cost.
- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Salesforce Sales - To manage all the information related to your Accounts
Reviewed on 09/09/2024
After some time getting around and knowing the tool, it became my "single point" to manage my...
After some time getting around and knowing the tool, it became my "single point" to manage my portfolio of Accounts.
I could find all the information about my Accounts, develop business plans or understanding how many times a Customer had interacted with my company.
It provide me with a 360º view of my customers.
Pros
The huge range of options with that you can personalize SalesForce Sales Cloud.
How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies.
As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams).
Cons
Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available.
And to some complexity for the users to navigate around all the info of one specific Account.
Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access.
- Industry: Human Resources
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Highly dissatisfied
Reviewed on 08/09/2024
I spend more time trying to figure out where to find what I need versus benefiting from the...
I spend more time trying to figure out where to find what I need versus benefiting from the software.
Pros
Truthfully there is not much to like. I wish my company would switch platforms because of the difficulty to manage links and attachments within each case.
Cons
How disorganized and not user friendly the cloud is. It is very difficult to navigate.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce
Reviewed on 20/06/2024
I love it and would recommend it to anyone!
I love it and would recommend it to anyone!
Pros
I like to use Salesforce as it's easily customizable. It's a one stop shop for most of the tools that we are using. It contains customer's accounts at the same time the tools we use to identify the issue on the account.
Cons
Since we have customized it, it has a lot of tabs and can get confusing at times.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effortless
Reviewed on 02/09/2024
A great product overall, would recommend in many companies
A great product overall, would recommend in many companies
Pros
eamless Integration Capabilities: Salesforce Sales Cloud integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity.
Cons
Complexity and Learning Curve: One of the most significant drawbacks of Salesforce Sales Cloud is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users.
Salesforce Sales Cloud FAQs
Below are some frequently asked questions for Salesforce Sales Cloud.Q. What type of pricing plans does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following pricing plans:
- Starting from: USD 25.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $80 /user/month* (billed annually) Deeply customizable CRM for your business $165 /user/month* (billed annually) Unlimited CRM power and support $330 /user/month* (billed annually)
Q. Who are the typical users of Salesforce Sales Cloud?
Salesforce Sales Cloud has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Sales Cloud support?
Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish
Q. Does Salesforce Sales Cloud support mobile devices?
Salesforce Sales Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Sales Cloud integrate with?
Salesforce Sales Cloud integrates with the following applications:
8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, Five9, GetFeedback, Gmail, GoTo Meeting, Litmos, Mailchimp, Professional Services Cloud, QlikView, QuickBooks Online, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier
Q. What level of support does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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