
About When I Work
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Send the schedule to staff with just a click—they can get it via notification, email, or text. Activate Time & Attendance to let employees use a mobile time clock through their own device or one you set up as a terminal. Manage shift requests, time off and availability and easily let employees communicate with each other. You can even integrate your payroll provider to streamline the process even more.
When I Work is the perfect tool for small business owners, operations managers, HR managers, or anyone managing hourly schedules. It is available for a 14-day free trial.
Pricing starting from:
USD 2.50/month
- Free Version
- Free Trial
- Subscription
Key benefits of When I Work
Easy-to-use staff scheduling software saves time and reduces conflicts.
Visualization tools allow for insight into workload & overtime.
Staff communication tools facilitate easy shift changes and other updates.
Free app for iPhone and Android lets your workforce carry the schedule in their pocket.
Time saving features like schedule templates reduce hours spent scheduling and saves money.
Business size
Deployment
- Cloud-based
- On-premises
Markets
Australia, Canada, Germany, United Kingdom, Ireland, Netherlands, New Zealand, Singapore, United States, South Africa and 5 others
Supported Languages
English
Pricing starting from:
USD 2.50/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of When I Work: 112
Alternatives
Sling

7shifts

Homebase

WhenToWork

Reviews
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- Industry: Veterinary
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for teams of all sizes
Reviewed on 25/07/2019
I've been using this software for 5 years, first as an employee then as an employer. Ease of use...
I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.
Pros
- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use
Cons
- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.
Alternatives Considered
GingrReasons for Switching to When I Work
The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.Response from When I Work
Hi Trish,
Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!
Best,
Amanda
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
When I Work
Reviewed on 30/06/2022
Overwall the software works great for time keeping, scheduling shifts and dropping shifts.
Overwall the software works great for time keeping, scheduling shifts and dropping shifts.
Pros
Love that I can see all positions and the counts that way I can see if all employees are scheduled for the day. Easy to Post all at once and duplicate schedules.
Cons
I dislike that we have to pay extra to send messages to the entire team.
Response from When I Work
Hey there Deanna,
Cassee here with Customer Care. We received your feedback and wanted to follow up!
We are glad to know that our Scheduler has made it easier for you to publish and duplicate weekly schedules and that you are able to confirm all employees and positions are accounted for! We love making work less work, so it's great to know we're hitting the mark in that area.
There are three communication features within the WorkChat menu: Send Email, Send Team Text, or sending a message through WorkChat. Sending email and WorkChat messages are included without any extra costs to your plan. The Team Texts require credits because they the cost of sending texts via When I Work since it is separate from a standard Cell Phone Plan.
Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!
Kindly,
Cassee
- Industry: Education Management
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
When I work user
Reviewed on 30/06/2022
Pros
That I can copy from the previous week or day
Cons
How slow it is when there is a lot of shifts.
Response from When I Work
Hey there Victoria,
Cassee here with Customer Care. We received your feedback and wanted to follow up!
We are glad to know that our Scheduler has made it easier for you to publish and duplicate schedules! We love making work less work, so it's great to know we're hitting the mark in that area.
Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working to release updates and enhancements to our software. We definitely appreciate your candid feedback on this area!
Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!
Kindly,
Cassee
- Industry: Food Production
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
When I work
Reviewed on 22/04/2022
I loved the when i work app very much. I was able to look at my shifts as well as change and drop...
I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.
Pros
When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.
Cons
there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.
Alternatives Considered
ADP Workforce NowReasons for Switching to When I Work
I heard from other stores that have used the software as well as reading reviews online.Response from When I Work
Hi Krissy,
Thanks so much for taking the time to share this feedback with us!
We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.
Please let us know if any questions come up, we're always happy to help.
Warmly,
Chelo
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Money well spent
Reviewed on 16/07/2022
Pros
The ability to schedule in advance and have employees accept shifts is critical in todays world. We also enjoy the ability for employees to swap shifts (puts the responsibility on them). A true time saver.
Cons
Like all things, price but it works very well.
Response from When I Work
Hey there David,
Cassee here with Customer Care. We received your feedback and wanted to follow up!
We are glad to know that our Scheduler has made it easier for you to build out your schedule ahead of time and for employees to confirm their shifts! It's also great to know that giving employees the ability to manage swaps has made your job easier. We love making work less work, so it's great to know we're hitting the mark in that area.
We do strive to provide the very best value through continued product enhancements and outstanding service. Please connect with our Customer Care team with any questions you have about your plan and pricing. We definitely appreciate your candid feedback on this area!
Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!
Regards,
Cassee
When I Work FAQs
Below are some frequently asked questions for When I Work.Q. What type of pricing plans does When I Work offer?
When I Work offers the following pricing plans:
- Starting from: USD 2.50/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Standard plan starts at $2.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Q. Who are the typical users of When I Work?
When I Work has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does When I Work support?
When I Work supports the following languages:
English
Q. Does When I Work support mobile devices?
When I Work supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does When I Work integrate with?
When I Work integrates with the following applications:
321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier
Q. What level of support does When I Work offer?
When I Work offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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