--- description: Learn more about NiCE CXone. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.com.au/software/8391/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.getapp.com.au/software/8391/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NiCE CXone It helps manage all interactions on a unified platform. Users can optimize customer experience for every type of conversation—from voice to digital messaging to chatbots and social. CXone is an interaction-centric platform built to master and orchestrate multiple interactions. CXone consolidates all communication channels, applications, data, and knowledge onto a single open cloud platform. This includes CX solutions such as routing, workforce engagement management, analytics, and digital—all natively available, streamlining operations and eliminating the need for complex integrations. Users can run third-party applications natively with CXone integration hubs and common administration and reporting frameworks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: USD 110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Center - Budgeting/Forecasting - CRM - Call Center Management - Call Disposition ## Integrations (37 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) ## Alternatives 1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (876 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [Amazon Connect](https://www.getapp.com.au/software/2057092/amazon-connect) — 4.5/5 (94 reviews) 4. [HoduCC](https://www.getapp.com.au/software/456711/hoducc) — 4.6/5 (95 reviews) 5. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (264 reviews) ## Reviews ### "Phone review" — 5.0/5 > **Christian** | *3 January 2025* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The breakdown of how long I’ve been in each que > > **Cons**: The weird echo noise when on a call. Not much training available on how it works > > Simple layout. Great connection made when on the phone with customers ----- ### "Best Contact Software" — 5.0/5 > **Tarell** | *20 June 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable. > > **Cons**: The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up. > > I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software. ----- ### "Avaya CMS is better" — 3.0/5 > **Lindsey** | *8 September 2024* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: The forecasting functionality was solid. > > **Cons**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state. > > RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 May 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Cons**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- ### "Dec.2019\_3M\_US\_Admin\_Support\_inContact" — 4.0/5 > **Shelly** | *12 December 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support. Our TAM is amazing \& knows her stuff. Reports are capable of great detail > > **Cons**: Because of the open structure to access so much detail, it takes time to analyze what everything means. The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem. We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there. > > Fast to learn Efficient to setup Good training documentation Wonderful tech support Great experience ----- Page: 1 / 25\ Next: [Next page](https://www.getapp.com.au/software/8391/incontact-call-center-software?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/8391/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data