Build better products with intelligent product feedback
4.2/5 (50 reviews)UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.
Users can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.
Analyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.
Capture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.
Pros
We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.
Cons
On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(
Pros
Easy to use and the interface is somewhat intuitive. Works great for startups and smaller companies as this is the size of the company I am in. Support seems responsive and quick at fixing any problems.
Cons
Sometimes a clunky interface with glitches which are not fixed quickly. Could work on their mobile UX for better ease of use.
We have been using UV for 3 years and it has been working for us for the most part. We recently wanted to add another brand and they were unable to support that so we had to look into migrating to another provider.
Pros
The platform is a little outdated but it is easy to use.
Cons
They do not offer muliple brands and do not have an app
Pros
UserVoice does a great job at tracking feature requests and allowing customers to "up-vote" existing requests. Listening to ever customer becomes a slippery slope and can distract your team from the product roadmap and ultimate vision. By allowing customers to see if their requests already exist and "up-vote," your team can clearly see features that will benefit the masses - these are the request to seriously consider. UserVoice helps automate and streamline this process.
Cons
When I think of UserVoice, nothing negative comes to mind. It just works how it is intended to work :)
Pros
UserVoice is a great and simple system to use for Customer Support. I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.
Cons
We ended up moving to Desk.com for our next generation of products, for the simple but powerful reason that they offer better multilingual support.
Contact UserVoice for detailed pricing information.
Below are some frequently asked questions for UserVoice.
UserVoice offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact UserVoice for detailed pricing information.
UserVoice offers the following features:
UserVoice has the following typical customers:
Large Enterprises, Mid Size Business
UserVoice supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
UserVoice has the following pricing plans:
Subscription
UserVoice supports the following devices:
iPhone, iPad
UserVoice integrates with the following applications:
Bitium, CA Flowdock, Klipfolio, Localize, Planbox Work, Sprout Social, TrackVia, Yodiz, allthings, elevio
UserVoice offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Video Tutorials
UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.