Kickserv

4.4 (386)
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#1 Most User-Friendly Software to Run a Service Business

About Kickserv

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop, QuickBooks Online and Xero so users don't have to do double entry with the aim of saving time and money.

Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handymen, carpet cleaning, landscaping and lawn care, painting, pool maintenance, maid service, pest control, roofing, contracting, appliance repair and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.

Attach before and after photos, contracts, forms and other relevant documentation to customer records and send text and email reminders to customers and technicians for upcoming appointments. Technicians can clock in and out right from the mobile app when they arrive and leave a job site. Collect payment and signatures electronically so you get paid right away.

Generate standard and custom reports to see how your business is doing. Track lead sources, see how each technician is performing and more so that you can make decisions on changes you need to make to improve performance.

Pricing starting from:

USD 59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees' job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone
  • iPhone and Android apps
  • Two-way integration with QuickBooks Desktop and QuickBooks Online
  • Integration with XERO
  • Integration with Mailchimp
  • Integration with Podium
  • Integration with Stripe
  • Integration with Customer Lobby
  • Custom and standard reporting
  • Custom fields and templates
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premises

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    USD 59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kickserv Software - Scheduling
    Kickserv Software - Job Management
    Kickserv Software - Estimates
    Kickserv Software - CRM
    Kickserv Software - All the tools you need
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    Kickserv Software - Scheduling
    Kickserv Software - Job Management
    Kickserv Software - Estimates
    Kickserv Software - CRM
    Kickserv Software - All the tools you need

    Features

    Total features of Kickserv: 153

    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Chemical Usage Tracking
    • Client Database
    • Client Management
    • Client Portal
    • Clock In/Out
    • Color Codes/Icons
    • Commenting/Notes
    • Commercial Moves
    • Communication Management
    • Communications Management
    • Confirmations/Reminders
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Cost Tracking
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customisable Branding
    • Customisable Forms
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Debit/Credit Card Processing
    • Digital Signature
    • Dispatch Management
    • Document Imaging
    • Document Management
    • Document Storage
    • Drag & Drop
    • Electronic Forms
    • Electronic Payments
    • Electronic Signature
    • Email Management
    • Email Reminders
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • Equipment Management
    • Estimating
    • Event Calendar
    • Event Management
    • Event Scheduling
    • File Storage
    • Financial Management
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For Field Service
    • For Handyman Industry
    • For Janitorial Services
    • For Lawn Care
    • For Moving Companies
    • For Pest Control Companies
    • For Plumbing Industry
    • GPS
    • Geographic Maps
    • Groundskeeping Management
    • Image Capture
    • Intake Management
    • Interaction Tracking
    • Invoice Management
    • Job Costing
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Lead Management
    • Local Moves
    • Location Tracking
    • Maintenance Scheduling
    • Marketing Automation
    • Messaging
    • Military/GSA Moves
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Multi-Location
    • Online Booking
    • Online Payments
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing
    • Performance Metrics
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photos/Images
    • Preventive Maintenance
    • Price and Cost Calculations
    • Property Layouts
    • Purchase Order Management
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Scheduling
    • Receipt Management
    • Recurring Appointments
    • Recurring Invoicing
    • Recurring Orders
    • Reminders
    • Repair Tickets
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Scheduling
    • Role-Based Permissions
    • Route Management
    • Route Optimization
    • Routing
    • Sales Reports
    • Scheduling
    • Search/Filter
    • Secure Data Storage
    • Self Service Portal
    • Service History
    • Status Tracking
    • Surveys & Feedback
    • Task Management
    • Task Scheduling
    • Technician Management
    • Third-Party Integrations
    • Time & Attendance
    • Time & Expense Tracking
    • Time Tracking
    • Warranty Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Management

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    Reviews

    Overall rating

    4.4 /5
    (386)
    Value for Money
    4.4/5
    Features
    4.2/5
    Ease of Use
    4.4/5
    Customer Support
    4.4/5

    Already have Kickserv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 386
    Samuel S
    Samuel S
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Kickserv has transformra

    Reviewed on 24/11/2021

    Awesome

    Awesome

    Pros

    This product was very Convenient...thank you [SENSITIVE CONTENT]

    Cons

    Stipe fee are too much ....other than the I love it

    Response from KickServ

    Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again.

    Scott
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Pres

    Reviewed on 02/10/2023

    Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill.

    Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill.

    Pros

    At Emerald Yards we like all the features it comes with.

    Cons

    I can do without the inporting / exporting of data.

    Response from KickServ

    Hello Scott,

    Thank you for leaving us a review. We're happy that you are getting good use out of Kickserv. If you ever need assistance, please feel free to reach out to our Success Managers. They are always willing to help.

    Andrew
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    The old system service psychic was very useful and user-friendly. The new software is terrible.

    Reviewed on 26/06/2017

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    Pros

    The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

    Cons

    The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

    Response from KickServ

    We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth.
    We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

    Vonnie
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome product!! 10!!

    Reviewed on 03/10/2023

    I own a contracting business and it is perfect for my business.

    I own a contracting business and it is perfect for my business.

    Pros

    I like the ease of use as well as the customer service.

    Cons

    I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.

    Response from KickServ

    Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything.

    Ron
    Overall rating
    • Industry: Oil & Energy
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Kickserv

    Reviewed on 20/11/2023

    Pros

    I like the ease and convenience of the software. It is very user friendly.

    Cons

    No complaints. We have used the company now 6 years.

    Response from KickServ

    Hello Ron,

    Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up.

    Showing 5 reviews of 386 Read all reviews

    Kickserv FAQs

    Below are some frequently asked questions for Kickserv.

    Kickserv offers the following pricing plans:

    • Starting from: USD 59.00/month View Pricing Plans
    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    A Free Trial is offered on all plans. Flex plan: up to 3 Users Lite plan: up to 5 users $47/month with annual plan ($59/monthly) Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

    Kickserv has the following typical customers:

    Self Employed, 2–10, 11–50

    Kickserv supports the following languages:

    English

    Kickserv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kickserv integrates with the following applications:

    Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks Online, QuickBooks Online Advanced, Stripe

    Kickserv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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