ProntoForms

ProntoForms

ProntoForms is the leader in enterprise-grade mobile forms.

4.6/5 (157 reviews)

ProntoForms Overview

ProntoForms is the leader in field-first low-code application platforms for enterprise. The Company's solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.
 
The Company’s 100,000+ subscribers harness the intuitive, secure, and scalable solution to increase productivity, improve quality of service, and mitigate risks. The Company is based in Ottawa, Canada, and trades on the TSXV under the symbol PFM. ProntoForms is the registered trademark of ProntoForms Inc., a wholly owned subsidiary of ProntoForms Corporation.

Pricing

Starting from
USD 15.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, India, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, French, German, Spanish

ProntoForms Reviews

Overall rating
4.6/5
97% positive reviews
100
Excellent
52
Very good
4
Average
1
Poor
0
Terrible
Judi G.

Intelligent Invoicing Made Easy- Pronto Forms Mobile- Forms

Used Daily for 2+ years
Reviewed on 26/10/2016
Review Source: Capterra

Our company was using a paper based 3 copy invoicing system 3 years ago and our new owner started out looking to reduce this labour & time consuming process at the end of every monthly billing cycle in the office. We did our research and found Pronto Forms seemed like a good match for getting the job done. The mobile application also allowed us to equip our Service Technicians out in the field with a mobile device to process invoices on the spot. This brought multiple effiencies and time consuming cuts to their work day as well. They were able to process invoices on the spot , obtaining the custmer approval signature and adding as many comments as necessary to alert inside office staff or customer management of a potential issue or condition. Not only are we working more efficiently, but we have reduced some of the added pressure and amount of time the Service Technicians in the field were spending on administration.
The Pronto Forms Development Staff and the Technical Support Staff are easily accessible and respond with solutions in a timely matter. They are easy to work with and bring information to us in a non technical manner, that we who may not be at the same technical level of knowledge, understand.
We continue to work with the Pronto Team to develop and implement custom forms as our business expands, and we offer additional services to newly acquired customer demographics.
We have had great results thus far with Pronto Forms and as we continuing to expand our business will look to their knowledge and expertise for the custom form fit.

Pros

On the development side- being able to customize an automated invoice to specific requirements of a type of customer that will still provide all requirements of the business side.
On the Implementation side- ease of use. Minimal errors even though humanly driven.

Cons

Difficulty in accessing the actual raw data files after 45 days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Randy E.

Taylor Freezer

Used Daily for 2+ years
Reviewed on 29/10/2016
Review Source: Capterra

The last round of beta releases; Repeating sections & Conditional Logic, is a major step forward, but you need to get caught up on the web portal so we can adjust the forms on beta changes ourselves (I'm also involved with that beta team and reviewed the first draft last week).

Still need major functionality added in file (data source) features and more advanced conditional logic to make this product top end.

Customer service in the past was just so, so and Taylor felt like their voice was not being heard and was actually starting to look at alternatives mostly due to of lack of functionality . But lately since being very involved with various beta teams, the contact level has been superior, and response great. The enhancements we've been asking for, for years are starting to become available and Taylor is starting to see light at the end of the tunnel. If this tend continues, Taylor will continue to deploy this product.

Pros

The ease of use

Cons

Lack of programming functionality from a design stand point. We need a highly sophisticated form to make this work for us, and we are not yet there.

Response from ProntoForms

Randy,

Great review - we're continually working on our platform and the services that support it, so we're glad to hear improvements are being appreciated.

You're helping us push the envelope of our capabilities, thanks again for helping us in our beta progam.

Best,
Jordan @ ProntoForms

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Cleon M.

Exceptional Features, Value, Service

Used Daily for 2+ years
Reviewed on 28/10/2016
Review Source: Capterra

Form the very start, the ProntoForms people and their forms & service have been exceptional. My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager. They listed carefully and created an APP environment to meet the demanding needs of the salesforce. we covered every aspect, process steps, details on the screen, best formats, folders, data flow, yes, we covered everything.. The account management group was always there to provide support and consultation too.
Our ProntoForm form is successfully operating after two years in production - still going strong. A true measure of success- satisfied salespeople.. that's a great accomplishment!

The PronotForms support team is one of the best that I've ever experienced.. Timely, practical accurate responses and solutions, even going the extra mile to provide creative options when I have exceptions!

Every member of ProntoForms team is personable, dedicated, and focused..

Ask me about value?.. Satisfied salespeople, a service level near 100%. my management pleased with the data received, and I have time for other projects .. PRICELESS

Thanks ProntoForms - SUPER Job!!

Pros

Simple to use, almost fail proof for data flow, and consistently functions as promised

Cons

Need to updated form content a bit clumsy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark F.

Data forms are more uniform, consistant & accurate

Used Daily for 2+ years
Reviewed on 19/11/2018
Review Source: Capterra

We have always had a problem with delay in data entry. Now that prontoforms is easy to use and connected via mobile network, forms come in on time and in one format set from our form building team. With one person controlling the format and output it makes the process more uniform and organized as well.

Pros

The software is very user friendly from building the forms to entering the forms on the ipad. The process is easy to deploy and manage for all users no matter your level of experience in technology. All forms come in the same format in almost real time. Very few errors now compared to the old methods and also easy to revise and resend when there is an error by user.

Cons

One of our few complaints is the freedom to update and change the form when there is a custom layout attached. The form is then locked which i understand if there are certain changes made it could make the output nonfunctional. There should be a layout builder we could use similar to the form builder. I mentioned this in a previous review and was sent a link to custom layout builder. Will be trying this out and update with my thoughts. Thank you for getting back to me promptly!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Patricia R.

Diversified Maintenance Pronto Forms Review

Used Daily for 2+ years
Reviewed on 01/11/2016
Review Source: Capterra

Pronto Forms has provided a platform in which we can give the much needed feedback to the users. It gives us the information necessary to manage our teams and make business decisions. The best part is how quickly we can receive the information. Getting QCs or KPIs in real time as soon as the submit them is priceless.

Pros

The ability to create information in real time. The ability to have custom emails and multiple destinations and using filters to distribute just what they need to know. Capturing pictures and signatures. Map locations and many other features. And the ability to customize any form to any type of business.

Cons

The forms builder not allowing us to use bold or underline or other fonts to really make our forms look good. The PDFs are still a little plain and we would like to make them look better. Things like indenting and others would make it easier to make the forms look better.

Response from ProntoForms

Patricia,

Thank you for the review.

We have functionality that will support being able to see the last QC done at a site! Expect contact from your account manager shortly to take you through it.

Best,
Jordan @ ProntoForms

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ProntoForms Pricing

Starting from
USD 15.00/month
Pricing options
Free Trial
Subscription
Value for money

Essentials: $15.00/month/user

Advanced: $45.00/month/user

Enterprise: Contact us for pricing

ProntoForms is also available as a white label solution via carriers such as AT&T.

*Each user represents a ProntoForms activated mobile device. Monthly subscription price based on annual contract.

ProntoForms Features

  • API
  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Real Time Data
  • Real Time Reporting
  • Third Party Integration
  • Workflow Management

  • Activity Tracking
  • Audit Trail
  • Compliance Management
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Reporting & Statistics

Additional information for ProntoForms

Key features of ProntoForms

  • Bar/QR code scanning
  • Calendar integration
  • Capture photos and integrate into forms
  • Connectivity with Dropbox, SharePoint, Salesforce & more
  • Custom app/portal/PDF branding (make the app your own)
  • Custom forms
  • Dispatch data/partially filled forms to user devices
  • External data sources
  • GPS/time stamps
  • Notifications via Facebook & Twitter
  • Optional Analytics add-on
  • Over 200 form templates to import and use
  • Rapid, media-rich, error-free data collection
  • Sent box (access submitted forms on the device)
  • Signature capture
  • Sketch Pad - denote on pad or photo & integrate into forms
  • Submit reports in the field, anywhere and in real time
  • Web Portal for full account management
  • Works with iOS, Android, BlackBerry, Windows Phone devices

Benefits

• Improve productivity and customer service - realize significant time and cost savings
• Minimize data input errors. Enhance data quality and accuracy
• Collect rich data, such as client signatures, photos (option to sketch on a photo), barcodes and more
• Generate real-time reports
• Connect field data to cloud services and back office systems
• Ensure broader adoption of company processes and procedures
• Manage your field teams more efficiently
• Utilize SSO to ensure logins are secure
• Safeguard against liability with proof-of-delivery and visual captures within forms
• Eliminate manual data entry. Form data is integrated within your systems
• Lower operational costs (fuel costs, paper & ink costs, labor hours)

GetApp Analysis

ProntoForms is a web-based platform that mobilizes business processes. The solution replaces paper forms with native apps running on smartphones and tablets, cutting down on the amount of paper logs and notebooks that field service workers use each day and paving the way for businesses to improve productivity and increase operational efficiencies.

Developed for virtually every industry—including home services, field services, construction, manufacturing, retail, legal, oil & gas, utilities, and healthcare, to name just a few—ProntoForms impacts businesses by collecting rich data, like customer information, signatures, and photographs, more quickly and more accurately. This information is submitted to front office staff in real time, which gives managers more data to use when making business decisions that impact the bottom line.

Snap a photo and sketch on top of it

What is ProntoForms?

A mobile workflow solution for field service businesses, ProntoForms increases productivity, enhances service quality, optimizes performance, and manages compliance. Rather than storing information in paper logs and notebooks, operators that use ProntoForms can quickly generate and send PDF files to their teams from the jobsite, before they’ve even arrived back at the office.

When ProntoForms is deployed throughout several departments within an organization, the platform becomes a central business hub, with forms for mobilizing field equipment service reports, work orders, estimates, inspections, and injury reports. Vital work data is submitted through error-free forms, providing more insights to executives and ultimately improving the way companies operate.

Connecting data to cloud services can take this workflow up even one more notch, providing complete visibility into field performance with advanced analytics dashboards for management.

View and Send PDFs of Forms

ProntoForms Main Features

Signature, Picture & Barcode Capture

Using ProntoForms, field service workers can collect customer authorization signatures right on their mobile devices, including smartphones and tablets. Customers are able to sign forms on the device to signal that they’ve received and approved the appropriate goods or services.

In addition to collecting signatures through ProntoForms, you can also add images to your forms for quality assurance purposes. Attach an image of the item that was repaired to the invoice, for example, for verification and auditing. You can also scan QR codes and barcodes with your mobile device and include those elements in your forms, as well.

Capture Digital Signatures

Offline Form Functionality

Wi-Fi connections and mobile networks aren’t always available at remote locations, but the ProntoForms mobile app allows field teams to fill out forms offline with full functionality intact. This compares favorably to non-native, web-based forms that require continuous web access to function properly.

When you use ProntoForms to generate work orders, estimates, service reports, incident reports, and inspection forms, you can do so with or without an internet connection. Create and fill out your form using ProntoForm’s mobile app, select the recipient, and press “send”. ProntoForms will automatically send the form whenever your network is restored, which means you don’t have to go wandering around the job site looking for an internet connection in order send the forms you’ve filled out.

Access Business Forms Anytime

Dispatching

Driving back-and-forth between the office and the jobsite drains financial resources and wastes time for field service professionals. ProntoForms has a solution to this problem, providing an automated way for field users to dispatch forms as they’re signed, using an advanced web portal.

Dispatch forms, like work orders and invoices, from your office to the field with the ProntoForms Web Portal. Your field service workers will be able to fill in forms on the job site, and they can dispatch those forms back to your office instead of taking an extra trip back to the office between each appointment. Partially filled-in forms can be sent to individuals or groups. This saves valuable time in the field as the remote workers don’t have to fill out commonly used information over and over — like addresses, phone numbers etc.

Capture Critical Field Data

External Data Sources

Businesses that use ProntoForm’s data connections option are able to embed their business data into their mobile forms. The ProntoForms REST API provides users with fully-customizable integration capabilities.

ProntoForms is able to provide your field team with access to data from your office in real-time. This data—which might include things like customer information (from a connected CRM), pricing, or parts numbers (SKUs)—can be imported directly into ProntoForm’s mobile forms.

Connect to Cloud Services

ProntoForms Integrations

ProntoForms connects all office data and field data using a REST API. A few of the many applications that ProntoForms integrates with include Box, Citrix ShareFile, DropBox, Evernote, Facebook, Google Cloud Print, Google Drive, Google Sheets, MS Office 365, MS OneDrive, SafesForce, Sharepoint, Twitter, and ZenDesk.

ProntoForms Pricing

ProntoForms works on a monthly subscription basis, billed based on the number of users within an organization. Pricing starts at $30 per user, per month. Add-on services include deployment packages and analytics packages.

ProntoForms can be purchased either directly or through a mobile carrier at a discounted price.

ProntoForms Bottom Line

  • Increases field service productivity
  • Streamlines all business processes
  • Improves quality of service for teams that work offsite
  • High level of reliability, availability, and security
  • Superior integration capabilities

ProntoForms FAQs

Below are some frequently asked questions for ProntoForms.

Q. What type of pricing plans does ProntoForms offer?

ProntoForms offers the following pricing plans:

Starting from: USD 15.00/month

Pricing model: Subscription

Free Trial: Available

Essentials: $15.00/month/user

Advanced: $45.00/month/user

Enterprise: Contact us for pricing

ProntoForms is also available as a white label solution via carriers such as AT&T.

*Each user represents a ProntoForms activated mobile device. Monthly subscription price based on annual contract.

Q. What are the main features of ProntoForms?

ProntoForms offers the following features:

  • Bar/QR code scanning
  • Calendar integration
  • Capture photos and integrate into forms
  • Connectivity with Dropbox, SharePoint, Salesforce & more
  • Custom app/portal/PDF branding (make the app your own)
  • Custom forms
  • Dispatch data/partially filled forms to user devices
  • External data sources
  • GPS/time stamps
  • Notifications via Facebook & Twitter
  • Optional Analytics add-on
  • Over 200 form templates to import and use
  • Rapid, media-rich, error-free data collection
  • Sent box (access submitted forms on the device)
  • Signature capture
  • Sketch Pad - denote on pad or photo & integrate into forms
  • Submit reports in the field, anywhere and in real time
  • Web Portal for full account management
  • Works with iOS, Android, BlackBerry, Windows Phone devices

Q. Who are the typical users of ProntoForms?

ProntoForms has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does ProntoForms support?

ProntoForms supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does ProntoForms offer?

ProntoForms has the following pricing plans:

Subscription

Q. Does ProntoForms support mobile devices?

ProntoForms supports the following devices:

Android, iPhone, iPad

Q. What other apps does ProntoForms integrate with?

ProntoForms integrates with the following applications:

Dropbox, Evernote, Office 365, QuickBooks Online, Salesforce Sales Cloud, ServiceMax, Twitter, Workato, Zendesk, iDeals Virtual Data Room

Q. What level of support does ProntoForms offer?

ProntoForms offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials