---
description: Learn more about Helpium. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpium Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Helpium](/software/2382966/helpium)

# Helpium

Canonical: https://www.getapp.com.au/software/2382966/helpium

> Cloud-based AI customer service platform for SMBs with a unified inbox, AI chatbot, knowledge base, and analytics tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Helpium

\* Centralizes live chat and email into a unified inbox with triage by SLA, priority, channel, or assignee, giving support teams structured control over incoming request queues.
\* AI chatbot resolves routine customer inquiries autonomously using knowledge base articles, reducing the volume of inquiries that require human handling.
\* AI workflows follow business-defined, step-by-step procedures, allowing organizations to encode specific support processes the AI executes consistently.
\* AI Actions call external APIs and surface results inline within the conversation, enabling the AI to retrieve or act on live data without agent intervention.
\* Automatic handoff to a human agent includes full conversation context, so agents can continue without requiring customers to repeat information.
\* Knowledge base doubles as a public help center, supporting customer self-service while also training the AI to improve response accuracy over time.
\* Appointment booking through the AI chatbot syncs directly to a calendar, allowing customers to schedule without agent involvement.
\* Sentiment tracking on customer conversations surfaces in the analytics dashboard alongside volume, response time, and resolution metrics, giving managers a multi-dimensional view of support performance.
\* Mobile app extends inbox access for support teams working outside a desktop environment.
\* Unlimited seats on all plans keeps costs flat as team size grows, allowing the full organization to participate in support without per-seat pricing pressure.
\* AI layer can be disabled entirely, allowing the platform to operate as a conventional help desk for teams not ready to adopt AI-assisted workflows.
\* Enterprise tier includes SSO, audit logs, and custom integrations for larger organizations with advanced security and compliance requirements.

## About the vendor

- **Company**: Helpium

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: One flat price per account with unlimited users: no per-seat or per-agent fees. All plans include every channel (live chat, email, WhatsApp, Instagram, Messenger, Mercado Libre), AI Actions and AI Workflows. Plans differ in the number of AI messages per month. Annual billing saves 20% (Basic $12/month, Pro $42/month billed annually). WhatsApp conversation fees are charged by Meta, not by Helpium.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Mexico, Panama, Paraguay, Peru, Spain, United States, Uruguay

## Features

- A/B Testing
- AI
- AI Copilot
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Activity Dashboard
- Adaptive Learning
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Autonomous Task Execution
- Autoresponders
- CRM
- Campaign Management
- Campaign Segmentation
- Chat Transcript
- Chat/Messaging

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)
- [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2382966/helpium)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/helpium/> |
| en-AE | <https://www.getapp.ae/software/2382966/helpium> |
| en-AU | <https://www.getapp.com.au/software/2382966/helpium> |
| en-CA | <https://www.getapp.ca/software/2382966/helpium> |
| en-GB | <https://www.getapp.co.uk/software/2382966/helpium> |
| en-IE | <https://www.getapp.ie/software/2382966/helpium> |
| en-NZ | <https://www.getapp.co.nz/software/2382966/helpium> |
| en-SG | <https://www.getapp.sg/software/2382966/helpium> |
| en-ZA | <https://www.getapp.za.com/software/2382966/helpium> |

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