---
description: Learn more about Northdesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Northdesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [Northdesk](/software/2379083/northdesk)

# Northdesk

Canonical: https://www.getapp.com.au/software/2379083/northdesk

> Cloud-based help desk platform with ticket management, team collaboration, and customer support tools for businesses.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Northdesk

\* Centralizes customer support requests into a unified ticketing system, giving support teams a single point of visibility for tracking and resolving inquiries.
\* Cloud-based deployment removes the need for on-premise infrastructure, allowing support teams to access the platform from any location.
\* Ticket assignment and workflow management tools help distribute workloads across agents and reduce the risk of requests going unaddressed.
\* Team collaboration features allow agents and managers to coordinate on complex or escalated support cases within the platform.
\* Support queue management provides managers with oversight of open, pending, and resolved tickets to monitor team performance and resolution progress.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Managed Softwares

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: United States

## Features

- Dispatch Management
- Scheduling
- Work Order Management

## Support Options

- Email/Help Desk

## Category

- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)

## Reviews

### "Northdesk is worth its cost and then some" — 5.0/5

> **Marc** | *22 October 2026* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: It truly is effecient in what it does. It takes care of 90% of my office work and has prevented me from losing clients.
> 
> **Cons**: There are still some features such as credit card processing that are not there yet, that would really help streamline things, they tell me that there is that ability coming soon tho.
> 
> Its an impressive piece of software very well thought out and designed - Dex is truly something impressive and a lifesaver. the automatic tracking of the workers at job sites the daily production pictures and the smart bookkeeping via Dex is a game changer.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2379083/northdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/northdesk/> |
| en-AE | <https://www.getapp.ae/software/2379083/northdesk> |
| en-AU | <https://www.getapp.com.au/software/2379083/northdesk> |
| en-CA | <https://www.getapp.ca/software/2379083/northdesk> |
| en-GB | <https://www.getapp.co.uk/software/2379083/northdesk> |
| en-IE | <https://www.getapp.ie/software/2379083/northdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2379083/northdesk> |
| en-SG | <https://www.getapp.sg/software/2379083/northdesk> |
| en-ZA | <https://www.getapp.za.com/software/2379083/northdesk> |

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