---
description: Learn more about Kallin. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kallin Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Identity and Access Management (CIAM) Software](/directory/3783/customer-identity-and-access-management-ciam/software) > [Kallin](/software/2376200/kallin)

# Kallin

Canonical: https://www.getapp.com.au/software/2376200/kallin

> Kallin is a cloud-based AI customer service agent resolving support queries end-to-end across voice, email, chat, SMS, and social.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Kallin

\* Resolves customer queries end-to-end across voice, email, chat, SMS, WhatsApp, Instagram, Facebook Messenger, and Slack without human agent involvement, reducing support team workload.
\* AI voice agent answers calls instantly and holds natural conversations without IVR menus or hold times, connecting to existing telephony via call-forwarding or SIP.
\* Trains on internal knowledge sources including help center articles, PDFs, documents, public websites, and past agent conversations, improving resolution accuracy over time as more conversations are processed.
\* Simulated conversation testing before go-live allows teams to validate AI behavior and escalation rules prior to deployment.
\* Outcome-based pricing at $0.99 per resolved outcome, with no setup, integration, or platform fees, aligning costs directly to successful resolutions.
\* Configurable usage alerts and real-time reporting give teams visibility into consumption and cost control without manual monitoring.
\* Integrates with existing helpdesks including Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, and Gorgias in under an hour with no migration required.
\* Data connectors via MCP or API link to external business tools such as Stripe, Shopify, Salesforce, and Linear, extending automation across existing workflows.
\* Copilot add-on provides human agents with an in-inbox AI assistant delivering instant answers, insights, and advice, supporting hybrid human-AI support operations.
\* AI-powered analytics covering resolution rate, automation rate, involvement rate, CX Score, AI Topics, Trends, AI Recommendations, and Custom AI Scorecards give teams detailed performance visibility.
\* Real-time multilingual support and AI-driven translation allow customer service operations to scale across languages without additional configuration.
\* Enterprise-grade security with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance, OAuth 2.0 authentication, and auditable data integration connections supports regulated industry requirements.

## About the vendor

- **Company**: Kallin

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: United Kingdom, United States

## Features

- AI Copilot
- Access Management
- Data Security
- Generative AI
- Multi-Factor Authentication
- Multiple Authentication Methods
- Real-Time Notifications
- Reporting/Analytics
- Scalability
- Self Service Portal
- Self-registration and self-service
- Social Login
- Two-Factor Authentication
- User Provisioning

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Customer Identity and Access Management (CIAM) Software](https://www.getapp.com.au/directory/3783/customer-identity-and-access-management-ciam/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2376200/kallin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/kallin/> |
| en-AE | <https://www.getapp.ae/software/2376200/kallin> |
| en-AU | <https://www.getapp.com.au/software/2376200/kallin> |
| en-CA | <https://www.getapp.ca/software/2376200/kallin> |
| en-GB | <https://www.getapp.co.uk/software/2376200/kallin> |
| en-IE | <https://www.getapp.ie/software/2376200/kallin> |
| en-NZ | <https://www.getapp.co.nz/software/2376200/kallin> |
| en-SG | <https://www.getapp.sg/software/2376200/kallin> |
| en-ZA | <https://www.getapp.za.com/software/2376200/kallin> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Kallin","description":"Kallin is a cloud-based AI agent for customer service that handles support queries across voice, email, live chat, SMS, WhatsApp, Instagram, Facebook Messenger, and Slack. The system resolves issues end-to-end without human agent involvement, escalates when appropriate, and integrates with existing helpdesks and business tools in under an hour with no migration required. It targets businesses in financial services, retail and ecommerce, technology, enterprise, and gaming verticals, and supports teams using platforms such as Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, Gorgias, and the Intercom Customer Service Suite.\n\nThe AI engine architecture uses a layered process covering query refinement, content retrieval, precision reranking, response generation, accuracy validation, and engine optimization. Kallin trains on internal knowledge sources including help center articles, PDFs, documents, public websites, and past agent conversations. An AI voice agent answers calls instantly and holds natural conversations without IVR menus or hold times, connecting to existing telephony via call-forwarding or SIP. Data connectors via MCP or API link to tools such as Stripe, Shopify, Salesforce, and Linear. A Copilot add-on provides human agents with an in-inbox AI assistant delivering instant answers, insights, and advice. Configurable options include tone, voice, greetings, escalation rules, and answer length, with simulated conversation testing available before go-live.\n\nPerformance analytics cover resolution rate, automation rate, involvement rate, and CX Score, alongside AI Topics, Trends, AI Recommendations, and Custom AI Scorecards. Real-time multilingual support and AI-driven translation are included. Pricing is outcome-based at $0.99 per resolved outcome, with no setup, integration, or platform fees. Configurable usage alerts and real-time reporting support cost control. Security compliance covers ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA, with OAuth 2.0 authentication and auditable connections for data integrations.","image":"https://images.g2crowd.com/display-layer-screenshots/2119944/1c1a8fd09d6a8bfccc1cb06e17887343cc635be354bbaa734e7248c4d2147edb.png","url":"https://www.getapp.com.au/software/2376200/kallin","@id":"https://www.getapp.com.au/software/2376200/kallin#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.com.au/software/2376200/kallin#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Identity and Access Management (CIAM) Software","position":2,"item":"/directory/3783/customer-identity-and-access-management-ciam/software","@type":"ListItem"},{"name":"Kallin","position":3,"item":"/software/2376200/kallin","@type":"ListItem"}]}]}
</script>