---
description: Learn more about ModalCRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ModalCRM Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/232/online-crm/software) > [ModalCRM](/software/2367957/modalcrm)

# ModalCRM

Canonical: https://www.getapp.com.au/software/2367957/modalcrm

> Cloud-based live chat platform for SMBs combining a website chat widget, no-code bot builder, and unified inbox across Telegram.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of ModalCRM

\* Consolidates chat widget, Telegram, Viber, WhatsApp, Instagram, and browser-based voice calls into a single operator window, eliminating the need to switch between platforms.
\* Persistent customer cards store full cross-channel conversation history per contact, replacing fragmented chat archives with a unified interaction record.
\* Ad source and UTM tracking attached to each customer card connects marketing campaign data directly to individual contact records.
\* Automatic conversation distribution across operators prevents duplicate replies and balances incoming workload across the team.
\* No-code, block-based bot builder handles greetings, qualification questions, and contact capture without developer involvement.
\* Browser-based voice calls operate without PBX hardware or on-premises telephony infrastructure.
\* Missed calls are automatically converted to follow-up tasks, and a callback queue with task scheduling keeps response workflows tracked.
\* Page-of-origin capture on each customer card gives operators context on which site page initiated a conversation.
\* Single JavaScript snippet installation deploys the chat widget without engineering overhead.
\* Data does not transit Russian-owned infrastructure, addressing compliance and data-sovereignty requirements for Ukrainian-market businesses.
\* Free tier for single-operator use lowers the barrier to entry for early-stage or solo-operator businesses.

## About the vendor

- **Company**: ModalCRM

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Ukrainian
- **Available Countries**: Ukraine, United States

## Features

- Contact Management
- Interaction Tracking
- Lead Management

## Support Options

- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software)

## Related Categories

- [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software)
- [CRM Software](https://www.getapp.com.au/directory/230/crm/software)
- [Lead Management Software](https://www.getapp.com.au/directory/339/lead-management/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2367957/modalcrm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/modalcrm/> |
| en-AE | <https://www.getapp.ae/software/2367957/modalcrm> |
| en-AU | <https://www.getapp.com.au/software/2367957/modalcrm> |
| en-CA | <https://www.getapp.ca/software/2367957/modalcrm> |
| en-GB | <https://www.getapp.co.uk/software/2367957/modalcrm> |
| en-IE | <https://www.getapp.ie/software/2367957/modalcrm> |
| en-NZ | <https://www.getapp.co.nz/software/2367957/modalcrm> |
| en-SG | <https://www.getapp.sg/software/2367957/modalcrm> |
| en-ZA | <https://www.getapp.za.com/software/2367957/modalcrm> |

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