---
description: Learn more about Ticket & Back-Office Analytics. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Ticket & Back-Office Analytics Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Ticket & Back-Office Analytics](/software/2301208/ticket-back-office-analytics)

# Ticket & Back-Office Analytics

Canonical: https://www.getapp.com.au/software/2301208/ticket-back-office-analytics

> Cloud-based analytics platform for contact centers that evaluates written customer interactions, agent performance, and back-office.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Ticket & Back-Office Analytics

\* Delivers full visibility into written customer interactions and back-office tasks by analyzing tickets, emails, chats, and operational workflows in a single platform.
\* Automates quality evaluation of written interactions using AI-driven scoring, removing dependence on manual sampling and enabling consistent assessment at scale.
\* Applies natural language processing for sentiment detection and topic classification, surfacing patterns across high volumes of written customer communications.
\* Tracks workflow and process efficiency across back-office operations, identifying bottlenecks and inefficiencies that affect service delivery.
\* Evaluates agent performance using objective, data-driven metrics, supporting structured coaching programs grounded in factual interaction analysis rather than anecdotal review.
\* Measures customer satisfaction consistently across all written channels, providing comparable quality benchmarks across finance, telecommunications, retail, utilities, and insurance environments.
\* Provides dedicated reporting and dashboards for back-office operations, giving managers a unified view of both customer interaction quality and operational performance.

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Customer Data Management
- Customer Segmentation
- Engagement Tracking
- Retention Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Customer Retention Software](https://www.getapp.com.au/directory/3876/customer-retention/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2301208/ticket-back-office-analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/ticket-back-office-analytics/> |
| en-AE | <https://www.getapp.ae/software/2301208/ticket-back-office-analytics> |
| en-AU | <https://www.getapp.com.au/software/2301208/ticket-back-office-analytics> |
| en-CA | <https://www.getapp.ca/software/2301208/ticket-back-office-analytics> |
| en-GB | <https://www.getapp.co.uk/software/2301208/ticket-back-office-analytics> |
| en-IE | <https://www.getapp.ie/software/2301208/ticket-back-office-analytics> |
| en-NZ | <https://www.getapp.co.nz/software/2301208/ticket-back-office-analytics> |
| en-SG | <https://www.getapp.sg/software/2301208/ticket-back-office-analytics> |
| en-ZA | <https://www.getapp.za.com/software/2301208/ticket-back-office-analytics> |

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