---
description: Learn more about Smitey Ticket-System. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Smitey Ticket-System Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Smitey Ticket-System](/software/2299233/smitey-ticket-system)

# Smitey Ticket-System

Canonical: https://www.getapp.com.au/software/2299233/smitey-ticket-system

> Cloud-based helpdesk and ticket management platform for SMBs, featuring ticket tracking, workflow automation, and team collaboration.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Smitey Ticket-System

\* Centralizes ticket creation and tracking in one platform, giving support teams full visibility into open, pending, and resolved requests without switching between tools.
\* Automates support workflows to reduce manual task assignment and ensure tickets are routed and escalated according to defined business rules.
\* Provides team collaboration tools that allow multiple agents to work on tickets with shared context, reducing duplicated effort and miscommunication.
\* Delivers reporting and analytics on ticket volumes, response times, and team performance, enabling data-driven decisions on support operations.
\* Structures customer communication within a helpdesk framework, keeping all interactions organized and traceable for audit and quality review purposes.
\* Cloud-based and web-based deployment eliminates on-premise infrastructure requirements, lowering the barrier to adoption for SMBs with limited IT resources.

## About the vendor

- **Company**: Smitey

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: United States

## Features

- Knowledge Base Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2299233/smitey-ticket-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/smitey-ticket-system/> |
| en-AE | <https://www.getapp.ae/software/2299233/smitey-ticket-system> |
| en-AU | <https://www.getapp.com.au/software/2299233/smitey-ticket-system> |
| en-CA | <https://www.getapp.ca/software/2299233/smitey-ticket-system> |
| en-GB | <https://www.getapp.co.uk/software/2299233/smitey-ticket-system> |
| en-IE | <https://www.getapp.ie/software/2299233/smitey-ticket-system> |
| en-NZ | <https://www.getapp.co.nz/software/2299233/smitey-ticket-system> |
| en-SG | <https://www.getapp.sg/software/2299233/smitey-ticket-system> |
| en-ZA | <https://www.getapp.za.com/software/2299233/smitey-ticket-system> |

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