---
description: Learn more about C360. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: C360 Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [C360](/software/2295798/c360)

# C360

Canonical: https://www.getapp.com.au/software/2295798/c360

> C360 is a cloud-based, Teams-native unified communications platform consolidating telephony, omnichannel contact center, and analytics.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of C360

\* Consolidates telephony, contact centre, call recording, and analytics into a single Teams-native platform, removing the need to manage multiple disparate communications vendors.
\* Extends Microsoft Teams with carrier-grade voice capabilities, allowing organisations to retain their existing Teams investment while adding enterprise telephony without additional client software.
\* Supports omnichannel contact centre routing across voice, email, chat, and social channels, giving contact centre teams a unified queue and interaction view within Teams.
\* Provides compliance-grade call recording with configurable retention controls, supporting regulatory and internal audit requirements without third-party recording infrastructure.
\* Surfaces real-time and historical analytics across contact centre and unified communications activity, giving supervisors and operations teams actionable visibility into interaction volumes, agent performance, and service levels.
\* Modular licencing structure allows organisations to activate only the capabilities required, aligning platform cost to actual operational scope rather than bundled feature sets.
\* Native integration with Microsoft 365 identity and directory services means user provisioning and access governance align with existing IT administration workflows, reducing onboarding overhead.
\* AI-assisted transcription and sentiment analysis applied to recorded interactions supports quality assurance and coaching workflows without requiring a separate analytics platform.

## About the vendor

- **Company**: Conversant Technology

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Canada, Switzerland, United Kingdom, United States

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2295798/c360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/c360/> |
| en-AE | <https://www.getapp.ae/software/2295798/c360> |
| en-AU | <https://www.getapp.com.au/software/2295798/c360> |
| en-CA | <https://www.getapp.ca/software/2295798/c360> |
| en-GB | <https://www.getapp.co.uk/software/2295798/c360> |
| en-IE | <https://www.getapp.ie/software/2295798/c360> |
| en-NZ | <https://www.getapp.co.nz/software/2295798/c360> |
| en-SG | <https://www.getapp.sg/software/2295798/c360> |
| en-ZA | <https://www.getapp.za.com/software/2295798/c360> |

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