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description: Learn more about Call Audit & Intelligence Platform. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Audit & Intelligence Platform Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Call Audit & Intelligence Platform](/software/2295795/zapbuild-call-auditing)

# Call Audit & Intelligence Platform

Canonical: https://www.getapp.com.au/software/2295795/zapbuild-call-auditing

> Zapbuild Call Audit \& Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Call Audit & Intelligence Platform

Enables complete coverage and analysis of customer conversations across voice, video, and chat, eliminating blind spots from manual sampling
Delivers consistent, evidence-linked quality assurance scoring using AI, aligned with custom rubrics and industry templates
Identifies sentiment, intent, and compliance risks in real time, supporting proactive issue resolution and business insight
Generates personalized coaching plans for each agent based on actual call patterns, fostering targeted skill development
Integrates with a wide range of contact center, telephony, CRM, and service desk platforms, streamlining deployment and data flow
Protects sensitive customer information through automatic redaction, configurable retention policies, and role-based access controls

## About the vendor

- **Company**: Zapbuild
- **Location**: India, India
- **Founded**: 2010

## Commercial Context

- **Starting Price**: USD 199.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, German, Hindi, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Automatic Transcription
- Autonomous Task Execution
- Call Analysis
- Call Recording
- Call Tracking
- Chatbot
- Collaboration Tools
- Compliance Tracking
- Cross-system Integration
- Customer Scoring
- Customer Segmentation

## Integrations (10 total)

- Aircall
- CallHippo
- Dialpad
- Five9
- HubSpot CRM
- JustCall
- Pipedrive
- RingCentral Contact Center
- Salesforce CRM Dashboards
- Twilio Flex

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software)
- [Conversation Intelligence](https://www.getapp.com.au/directory/3884/conversation-intelligence/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2295795/zapbuild-call-auditing)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/zapbuild-call-auditing/> |
| en-AE | <https://www.getapp.ae/software/2295795/zapbuild-call-auditing> |
| en-AU | <https://www.getapp.com.au/software/2295795/zapbuild-call-auditing> |
| en-CA | <https://www.getapp.ca/software/2295795/zapbuild-call-auditing> |
| en-GB | <https://www.getapp.co.uk/software/2295795/zapbuild-call-auditing> |
| en-IE | <https://www.getapp.ie/software/2295795/zapbuild-call-auditing> |
| en-NZ | <https://www.getapp.co.nz/software/2295795/zapbuild-call-auditing> |
| en-SG | <https://www.getapp.sg/software/2295795/zapbuild-call-auditing> |
| en-ZA | <https://www.getapp.za.com/software/2295795/zapbuild-call-auditing> |

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