---
description: Learn more about Leodesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Leodesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Leodesk](/software/2291516/leodesk)

# Leodesk

Canonical: https://www.getapp.com.au/software/2291516/leodesk

> Leodesk is a customer support platform that combines email, live chat, automation, and service level agreements in a unified workspace. The software features a shared inbox with threading and deduplication, collision detection for team collaboration, and customizable macros for common responses. It includes email deliverability tools with BYODKIM signing, SLA tracking with automated routing, and a customer portal that operates on custom domains with branded interfaces.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Leodesk

Combines email, live chat, automation, and SLAs in a single, fast workspace, streamlining support operations for growing teams
Shared inbox and live chat route all conversations into one queue, reducing context switching and simplifying agent workflows
Automation and SLA rules are built with plain conditions, making it easy to set up routing, escalation, and response policies without complex flowcharts
Customizable customer portal and branded help center run on the organization’s own domain, offering a seamless and professional support experience
Integrates with popular tools like Slack, Jira, Linear, Shopify, and GitHub, keeping support connected with the rest of the business
Enterprise-grade security with workspace isolation, granular roles, and audit logs, supporting compliance and data protection needs

## About the vendor

- **Company**: Leodesk

## Commercial Context

- **Pricing model**: Other (Free version available)
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Email Management
- Mobile Access
- Notifications
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Support Ticket Management
- Team Inbox

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2291516/leodesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/leodesk/> |
| en-AE | <https://www.getapp.ae/software/2291516/leodesk> |
| en-AU | <https://www.getapp.com.au/software/2291516/leodesk> |
| en-CA | <https://www.getapp.ca/software/2291516/leodesk> |
| en-GB | <https://www.getapp.co.uk/software/2291516/leodesk> |
| en-IE | <https://www.getapp.ie/software/2291516/leodesk> |
| en-NZ | <https://www.getapp.co.nz/software/2291516/leodesk> |
| en-SG | <https://www.getapp.sg/software/2291516/leodesk> |
| en-ZA | <https://www.getapp.za.com/software/2291516/leodesk> |

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