---
description: Learn more about Canary. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Canary Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Canary](/software/2272552/canary-3)

# Canary

Canonical: https://www.getapp.com.au/software/2272552/canary-3

> Canary is a cloud-based AI chatbot for SMBs and agencies that trains on business documents and URLs to answer visitor questions around.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Canary

\* Reduces inbound support ticket volume by training responses on the business's own documents, FAQs, and URLs via RAG, deflecting routine queries before they reach human agents.

## About the vendor

- **Company**: Optivus Technologies
- **Location**: Gurugram, US
- **Founded**: 2025

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Hindi, Spanish
- **Available Countries**: Hong Kong SAR China

## Features

- AI Survey Builder
- Adaptive Follow-Up
- Conversational AI Interviewer
- Multimedia Support
- Sentiment Analysis
- Voice

## Support Options

- FAQs/Forum
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2272552/canary-3)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/canary-3/> |
| en-AE | <https://www.getapp.ae/software/2272552/canary-3> |
| en-AU | <https://www.getapp.com.au/software/2272552/canary-3> |
| en-CA | <https://www.getapp.ca/software/2272552/canary-3> |
| en-GB | <https://www.getapp.co.uk/software/2272552/canary-3> |
| en-IE | <https://www.getapp.ie/software/2272552/canary-3> |
| en-NZ | <https://www.getapp.co.nz/software/2272552/canary-3> |
| en-SG | <https://www.getapp.sg/software/2272552/canary-3> |
| en-ZA | <https://www.getapp.za.com/software/2272552/canary-3> |

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