--- description: Learn more about Cekat.AI. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cekat.AI Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5025/ai-agents-for-customer-support/software) > [Cekat.AI](/software/2268649/cekat-ai) # Cekat.AI Canonical: https://www.getapp.com.au/software/2268649/cekat-ai Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2268649/cekat-ai?page=2) > Cekat.AI is an omnichannel customer relationship management and automation platform that combines AI chat agents, WhatsApp automation, and order management capabilities. The software features multilingual AI chatbots, automated lead management, pipeline tracking, and broadcast marketing tools across multiple channels including WhatsApp, Instagram, and Facebook Messenger. It includes a no-code AI builder, workflow automation, and integrations with Meta and TikTok advertising platforms. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Cekat.AI Centralizes chats, customer data, and marketing activities across multiple channels in one unified inbox Automates replies and sales through AI chat agents that handle WhatsApp, Instagram, Facebook Messenger, and website conversations Streamlines sales and support workflows with drag-and-drop visual chat flow builders and no-code AI tools Enhances lead management by automatically capturing, qualifying, and tracking customers throughout their journey Supports broadcast marketing, customer segmentation, and automated follow-ups to maintain ongoing engagement ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Teknologi Cekat Indonesia ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Subscription-based pricing. Plans vary by conversation volume and features. Contact us for a quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Indonesian - **Available Countries**: Indonesia, Malaysia, Singapore, South Korea, United Arab Emirates ## Features - API - Agentic Task Execution - Automated Ticket Resolution - Autonomous Task Execution - CRM Integration - Contact Management - Conversational AI - Dashboard - Escalation Handling - Human-in-the-loop (HITL) - Inquiry Routing - Interaction Tracking - Knowledge Base Management - Knowledge Base Utilization - Lead Management - Multilingual Support - Natural Language Processing - Proactive Chat - Proactive Customer Outreach - Third-Party Integration ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software) ## Related Categories - [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software) - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Agentic AI](https://www.getapp.com.au/directory/4895/agentic-ai/software) ## Reviews ### "One dashboard instead of five tabs" — 5.0/5 > **Syeila** | *18 September 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: All business activities, from customer conversations and lead data to team performance, can be monitored and managed through a single centralized Cekat.AI dashboard. This eliminates the need to switch between platforms, simplifies data-driven decision-making, and provides full visibility over the entire business operation in one organized view. > > **Cons**: The AI occasionally struggles with very specific or ambiguous phrasing from customers, especially slang or context-heavy questions, requiring a manual nudge or correction to get it back on track. > > The impact on lead conversion has been strong and noticeable. That said, there's still room to grow, especially around customization options for more regulated industries like ours. ----- ### "A Practical Tool for Sales Teams" — 5.0/5 > **Verified Reviewer** | *17 September 2026* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: With the AI Agent, businesses can handle thousands of customer conversations simultaneously without adding staff. This scalability allows for more cost-efficient business growth, as customer service workload scales automatically with customer volume, rather than depending on how many employees need to be hired. > > **Cons**: The AI occasionally struggles with very specific or ambiguous phrasing from customers, especially slang or context-heavy questions, requiring a manual nudge or correction to get it back on track. > > Order accuracy and speed improved significantly after implementation. There was some setup effort upfront, but the long-term payoff has made it absolutely worth the initial investment. ----- ### "Helps the Team Work More Efficiently" — 5.0/5 > **Jihan** | *29 September 2026* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Every incoming lead is instantly analyzed and qualified by AI based on predefined business criteria. Potential leads are then followed up automatically without waiting for manual intervention, making the entire process faster and more efficient, ensuring no potential customer is missed or left without a timely response. > > **Cons**: Some of the more advanced features assume a bit more technical comfort than expected, which can be a small learning curve for team members who aren't naturally tech-savvy. > > Our sales pipeline used to live in scattered chats. Now everything is organized, trackable, and easy to manage, making forecasting and follow-ups far more reliable. ----- ### "A Solid AI Tool for Lead Engagement" — 5.0/5 > **Aisyah** | *27 September 2026* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: I like that the AI doesn't just answer questions but understands the conversation context. That makes customer interactions feel more relevant and efficient. > > **Cons**: A few features feel like they were built with more technically inclined users in mind, so newer or non-technical team members may need extra time to adjust. > > This platform is an extremely approachable entry point into AI automation, even for teams with zero prior experience. It made adopting AI feel far less intimidating than expected. ----- ### "Simple and Useful AI Automation" — 5.0/5 > **Rosa Dwi** | *16 September 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: It's the overall simplicity that I like most. From training the AI to managing conversations through the dashboard, everything feels straightforward and easy to operate. > > **Cons**: Reporting could be deeper I’d like to see more detailed analytics and insights to better understand performance. > > Reducing missed opportunities It helps make sure leads receive timely responses and follow-ups, which reduces the chances of losing potential sales. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2268649/cekat-ai?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2268649/cekat-ai) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data