---
description: Learn more about Interaction Intelligence. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Interaction Intelligence Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Key Performance Indicator (KPI) Software](/directory/3367/kpi-software/software) > [Interaction Intelligence](/software/2229510/interaction-intelligence)

# Interaction Intelligence

Canonical: https://www.getapp.com.au/software/2229510/interaction-intelligence

> Cloud-based contact centre QA and conversational analytics platform analysing voice, email, chat, and social interactions to surface.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Interaction Intelligence

\* Automates interaction scoring across voice, chat, and digital channels, extending evaluation coverage well beyond what manual sampling can achieve and reducing the time analysts spend on administrative review tasks.
\* Configurable scorecards allow quality criteria to be tailored to specific compliance frameworks, service standards, and business objectives, keeping evaluations aligned with operational priorities as requirements evolve.
\* Conversational analytics surfaces patterns and trends across the full interaction pool, giving operations managers and CX leaders data-driven visibility into recurring issues, customer sentiment, and agent behaviour at scale.
\* Integrated coaching workflows connect quality evaluation outputs directly to agent development activities, reducing the lag between performance identification and corrective action.
\* Role-based dashboards and reporting aggregate performance metrics at agent, team, and programme levels, supporting both frontline supervisors managing daily performance and senior leaders tracking strategic CX outcomes.
\* Converts traditional QA from a compliance measurement function into a source of operational and business intelligence, enabling contact centres to use quality data to inform process improvement, training investment, and customer experience strategy.
\* Cloud-based deployment supports scalable rollout across distributed and multi-site contact centre environments without requiring on-premise infrastructure investment.
\* Integration with telephony and workforce management systems centralises quality data within existing operational workflows, reducing the need for manual data transfer between platforms.

## About the vendor

- **Company**: Genii Analytics
- **Location**: Cape Town, South Africa
- **Founded**: 2013

## Commercial Context

- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: South Africa

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Key Performance Indicator (KPI) Software](https://www.getapp.com.au/directory/3367/kpi-software/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2229510/interaction-intelligence)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/interaction-intelligence/> |
| en-AE | <https://www.getapp.ae/software/2229510/interaction-intelligence> |
| en-AU | <https://www.getapp.com.au/software/2229510/interaction-intelligence> |
| en-CA | <https://www.getapp.ca/software/2229510/interaction-intelligence> |
| en-GB | <https://www.getapp.co.uk/software/2229510/interaction-intelligence> |
| en-IE | <https://www.getapp.ie/software/2229510/interaction-intelligence> |
| en-NZ | <https://www.getapp.co.nz/software/2229510/interaction-intelligence> |
| en-SG | <https://www.getapp.sg/software/2229510/interaction-intelligence> |
| en-ZA | <https://www.getapp.za.com/software/2229510/interaction-intelligence> |

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