---
description: Learn more about SolarWinds IT Incident Response (Squadcast). We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: SolarWinds IT Incident Response (Squadcast) Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [SolarWinds IT Incident Response (Squadcast)](/software/2187455/solarwinds-it-incident-response-squadcast)

# SolarWinds IT Incident Response (Squadcast)

Canonical: https://www.getapp.com.au/software/2187455/solarwinds-it-incident-response-squadcast

> Cloud-based incident response platform for SRE and DevOps teams, uniting on-call alerting, AI-driven alert grouping, and runbook.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of SolarWinds IT Incident Response (Squadcast)

\* Reduces alert fatigue by combining deduplication, suppression, configurable tagging rules, and machine learning-based alert grouping to consolidate related alerts into single incidents without manual intervention.
\* Auto Pause Transient Alerts (APTA) detects and pauses repetitive or flapping alerts likely to self-resolve, cutting noise before it reaches on-call engineers.
\* AI-powered Incident Summaries automatically produce detailed reports covering affected services, stakeholders, timelines, and resolution steps, reducing manual documentation effort during and after incidents.
\* GenAI suggestions surface real-time incident context to help engineering teams understand scope and progress toward resolution faster.
\* Past Incidents feature surfaces historical incidents related to a specific service, providing context on prior impact, timelines, and resolutions to inform current response decisions.
\* On-call scheduling and escalation policy management with automated alert routing ensures the right engineers are notified at the right time, reducing response delays.
\* SLO tracking and error budget monitoring provide quantitative reliability data to support data-driven engineering and operations decisions.
\* MTTA, MTTR, and incident trend reporting in post-incident analytics support continuous improvement and accountability across teams.
\* Automated workflows handle lifecycle tasks such as notes, Jira ticket creation, HTTP calls, and Slack messages, reducing manual coordination overhead during incidents.
\* Bidirectional Jira sync and 150+ integrations with monitoring, CI/CD, ITSM, and logging tools connect incident response to existing engineering and operations toolchains.
\* ChatOps integration with Slack, Microsoft Teams, and Google Hangouts keeps incident response activity within existing communication workflows.
\* Dynamic service graph provides service dependency mapping, giving teams visibility into upstream and downstream impact during incidents.
\* Status pages allow teams to communicate incident status to stakeholders and end users without manual outreach.
\* Webforms enable customer-reported incident intake, extending incident visibility beyond internal monitoring.
\* Mobile app supports on-call response for engineers away from a desktop environment.
\* Audit logs provide a complete activity trail for compliance, review, and post-incident analysis.
\* MSP-oriented capabilities include multi-client incident tracking and customizable status pages to support service provider workflows.
\* Free plan for up to 5 users and free read-only stakeholder access lower the barrier to adoption for smaller teams and cross-functional visibility.

## About the vendor

- **Company**: SolarWinds Worldwide LLC
- **Location**: Tulsa, US
- **Founded**: 1999

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Incident Reporting
- Task Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Incident Management Software](https://www.getapp.com.au/directory/1415/incident-management/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2187455/solarwinds-it-incident-response-squadcast)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/solarwinds-it-incident-response-squadcast/> |
| en-AE | <https://www.getapp.ae/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-AU | <https://www.getapp.com.au/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-CA | <https://www.getapp.ca/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-GB | <https://www.getapp.co.uk/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-IE | <https://www.getapp.ie/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-NZ | <https://www.getapp.co.nz/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-SG | <https://www.getapp.sg/software/2187455/solarwinds-it-incident-response-squadcast> |
| en-ZA | <https://www.getapp.za.com/software/2187455/solarwinds-it-incident-response-squadcast> |

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