---
description: Learn more about Sprinklr Insights. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sprinklr Insights Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Social Media Analytics Tools](/directory/1607/social-media-analytics-tools/software) > [Sprinklr Insights](/software/2179125/sprinklr-insights)

# Sprinklr Insights

Canonical: https://www.getapp.com.au/software/2179125/sprinklr-insights

> Sprinklr Insights is an AI-native consumer intelligence platform.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Sprinklr Insights

Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback. 

Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view. 

Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors. 

Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively. 

PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response. 

Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights. 

Competitive Intelligence and Benchmarking: Compare performance, engagement, and sentiment across competitor brands to uncover gaps and differentiators. 

Product and Visual Intelligence: Product Insights monitors feature requests and feedback, while Visual Insights analyzes images in conversations using AI detection. 

Audience, Competitor, and Brand Analytics: Deep analytics on audiences, competitors, and brand performance, complementing content-level analytics in Social. 

LLM Insights (AEO): Track and optimize how your brand appears in AI-generated answers across ChatGPT, Gemini, Perplexity, and more, with prompts built from real customer conversations and competitor benchmarking on every prompt. 

Video Intelligence: Analyze video at scale with frame-level visual AI to detect logos, products, and demonstrations, decode audio and music trends, and spot emerging cultural moments and creators before they peak. 

Always-on Sprinklr Copilot: Research social, digital, and news sources conversationally, with citation-backed responses that surface original posts instantly. 

Built-in GenAI Automation: Automatically uncover root causes, identify next-best actions, and transform complex data, dashboards, and alerts into AI-generated summaries, while configuring advanced listening queries in seconds. 

Action Across Teams on a Unified Platform: Automatically create cases from customer feedback, route insights to the right personas, and power marketing, campaign, and advertising workflows with real-time social data. 

Fully Customizable Dashboards and Reports: Build custom widgets from any data source, define metrics and targets, choose visuals, and auto-refresh, share, or export at set intervals.

## About the vendor

- **Company**: Sprinklr
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, German, Japanese, Korean, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brunei, Bulgaria, Cambodia, China, Croatia, Cyprus, Czechia, Denmark and 82 more

## Features

- AI Copilot
- API
- Alerts/Notifications
- Audience Analytics
- Audience Engagement
- Brand Tracking
- Competitor Monitoring
- Dashboard
- Data Visualization
- Engagement Tracking
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Performance Metrics
- Reporting/Analytics
- Sentiment Analysis
- Social Media Monitoring
- Third-Party Integration
- Trend Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Social Media Analytics Tools](https://www.getapp.com.au/directory/1607/social-media-analytics-tools/software)

## Related Categories

- [Social Media Analytics Tools](https://www.getapp.com.au/directory/1607/social-media-analytics-tools/software)
- [Social Listening Tools](https://www.getapp.com.au/directory/3833/social-listening-tools/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2179125/sprinklr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sprinklr-insights/> |
| en-AE | <https://www.getapp.ae/software/2179125/sprinklr-insights> |
| en-AU | <https://www.getapp.com.au/software/2179125/sprinklr-insights> |
| en-CA | <https://www.getapp.ca/software/2179125/sprinklr-insights> |
| en-GB | <https://www.getapp.co.uk/software/2179125/sprinklr-insights> |
| en-IE | <https://www.getapp.ie/software/2179125/sprinklr-insights> |
| en-NZ | <https://www.getapp.co.nz/software/2179125/sprinklr-insights> |
| en-SG | <https://www.getapp.sg/software/2179125/sprinklr-insights> |
| en-ZA | <https://www.getapp.za.com/software/2179125/sprinklr-insights> |

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