---
description: Learn more about Gainsight Customer Success. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Gainsight Customer Success Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [POS Systems](/directory/195/point-of-sale/software) > [Gainsight Customer Success](/software/2159132/aloha-essentials-pos)

# Gainsight Customer Success

Canonical: https://www.getapp.com.au/software/2159132/aloha-essentials-pos

> Gainsight Customer Success is a cloud-based CS platform consolidating health scores, usage data, renewals, and AI-driven expansion.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Gainsight Customer Success

\* Consolidates CRM, support, product usage, and survey data into a single Customer 360 workspace, reducing manual data gathering across CS teams.
\* Configurable health scorecards with AI-driven Scorecard Optimizer dynamically reflect current account status, enabling accurate prioritization of at-risk and high-potential accounts.
\* Renewal Center surfaces renewal risk up to three months earlier using a continuously updated AI-based likelihood score enriched with CS insights, supporting proactive intervention.
\* Journey Orchestrator automates multi-channel customer journeys, including emails, in-app guides, surveys, and human touchpoints, triggered by health score, product usage, or lifecycle stage, freeing CSMs for strategic relationship work.
\* Customer Success Qualified Leads (CSQL) scores expansion-ready accounts and delivers enriched leads directly to sales CRM, aligning Sales and CS teams on shared data.
\* Insight Agent (Staircase AI) automatically analyzes emails, meetings, and support interactions to surface relationship health scores, churn risks, and expansion signals without manual review.
\* Copilot answers natural-language questions using structured account data and unstructured conversation data, removing the need for manual dashboard navigation.
\* Write with AI drafts personalized outreach emails based on customer data and interaction history, accelerating CSM communication at scale.
\* AI Follow-Up (Meeting Assist) automates meeting note-taking, action item tracking, and risk identification, logging all outputs directly to Timeline.
\* Success Snapshots auto-generate PowerPoint business review presentations from live customer data, reducing preparation time for executive-facing reviews.
\* AI-generated Success Plans are continuously refined against observed patterns and measurable customer outcomes, keeping goal tracking current without manual updates.
\* Text Analytics and AI Takeaways extract sentiment shifts and key opinions from survey responses, notes, and call summaries, surfacing actionable intelligence from unstructured data.
\* Playbooks standardize repeatable CS workflows across teams, supporting consistent execution at scale without proportional headcount increases.
\* Company Intelligence delivers alerts on external business events affecting customer accounts, enabling proactive outreach before risks escalate.
\* Agent Studio provides a natural-language environment for building custom AI workflows, skills, and dashboards on top of platform data, supporting tailored CS operations.
\* Gainsight MCP connects platform customer context to external LLMs and agentic workflows via the Model Context Protocol, extending platform intelligence into broader enterprise AI ecosystems.
\* Cross-functional visibility into customer health data supports alignment across Sales, Marketing, Product, and Support teams around shared customer outcomes.
\* Data Designer enables custom data views and insights built from multiple customer data sources, supporting advanced reporting without engineering dependency.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NCR VOYIX
- **Founded**: 1884

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Japanese
- **Available Countries**: United States

## Features

- AI Text Generation
- AI Text Summarization
- Adaptive Learning
- Autonomous Task Execution
- Churn Risk
- Cross-system Integration
- Custom Triggers
- Customer Effort Score (CES)
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segments
- Customization
- Data Import & Export Tools
- Data Security
- Decision Making
- Flexible Sales Process
- Gamification
- Health Score
- Machine Learning
- Monitoring

## Integrations (17 total)

- Azure DevOps Labs
- Claude
- Databricks
- Dynamics 365 Sales
- Fin
- Gong
- HubSpot Sales Hub
- Jira
- Matik
- Microsoft Teams
- My Telescope competitive compass
- Productboard
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Snowflake

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [POS Systems](https://www.getapp.com.au/directory/195/point-of-sale/software)

## Related Categories

- [POS Systems](https://www.getapp.com.au/directory/195/point-of-sale/software)
- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Customer Retention Software](https://www.getapp.com.au/directory/3876/customer-retention/software)

## Reviews

### "Experienced Aloha User" — 4.0/5

> **Kelly** | *10 September 2023* | Hospitality | Recommendation rating: 8.0/10
> 
> **Pros**: I like Aloha, it's easy to use and understand. I appreciate the help features.
> 
> **Cons**: It seems a few years behind other products such as Toast
> 
> I have been able to self help using it.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2159132/aloha-essentials-pos)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/aloha-essentials-pos/> |
| en-AE | <https://www.getapp.ae/software/2159132/aloha-essentials-pos> |
| en-AU | <https://www.getapp.com.au/software/2159132/aloha-essentials-pos> |
| en-CA | <https://www.getapp.ca/software/2159132/aloha-essentials-pos> |
| en-GB | <https://www.getapp.co.uk/software/2159132/aloha-essentials-pos> |
| en-IE | <https://www.getapp.ie/software/2159132/aloha-essentials-pos> |
| en-NZ | <https://www.getapp.co.nz/software/2159132/aloha-essentials-pos> |
| en-SG | <https://www.getapp.sg/software/2159132/aloha-essentials-pos> |
| en-ZA | <https://www.getapp.za.com/software/2159132/aloha-essentials-pos> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Gainsight Customer Success","description":"Gainsight Customer Success is a cloud-based SaaS platform designed for customer success teams operating across recurring revenue businesses. Gainsight Customer Success centralizes customer data from CRM, support, product usage, and financial systems into a unified view, enabling teams to monitor account health, identify expansion opportunities, and manage churn risk at scale. Core capabilities include configurable health scorecards, automated playbooks, lifecycle journey orchestration, and stakeholder relationship mapping, all accessible through role-based dashboards tailored to CSMs, managers, and executives.\n\nThe platform supports enterprise and mid-market organizations across SaaS, technology, financial services, and professional services industries. Gainsight Customer Success integrates with Salesforce, Zendesk, Jira, Slack, and other widely adopted business tools, consolidating signals across the customer lifecycle into actionable workflows. Revenue intelligence features surface upsell and cross-sell signals, while survey and feedback tools capture voice-of-customer data directly within the platform. Reporting and analytics modules provide cohort analysis, renewal forecasting, and outcome tracking to support data-driven decision-making across customer success operations.","image":"https://images.g2crowd.com/display-layer-screenshots/3054/8f350031ecd36177336470ca433af8620bd432ae6d162e53aa5397d9c088aef7.jpg","url":"https://www.getapp.com.au/software/2159132/aloha-essentials-pos","@id":"https://www.getapp.com.au/software/2159132/aloha-essentials-pos#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":4.0},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.com.au/software/2159132/aloha-essentials-pos#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"POS Systems","position":2,"item":"/directory/195/point-of-sale/software","@type":"ListItem"},{"name":"Gainsight Customer Success","position":3,"item":"/software/2159132/aloha-essentials-pos","@type":"ListItem"}]}]}
</script>