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description: Learn more about FrontLine. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: FrontLine Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [FrontLine](/software/2141911/frontline)

# FrontLine

Canonical: https://www.getapp.com.au/software/2141911/frontline

> FrontLine is the operations platform for multi-client contact centres. It sits alongside your CCaaS, not on top of it. Every record is scoped to tenant, client and line of business, enforced by row-level security, covering recruiting through offboarding with adapters for six CCaaS platforms.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of FrontLine

Run every client on one platform without giving up separation, and keep the CCaaS you already have. Schedules, QA scores, coaching records, and reports are scoped to the client and line of business they belong to, so you stop keeping a spreadsheet per account and stop worrying about cross-client exposure.

Give clients their own view. A scoped client portal login shows an account contact their agents, their SLA attainment, their quality trend, and their billable hours, with no path to anyone else's data. That replaces the weekly report you assemble by hand.

Retire the point-solution patchwork. Recruiting, onboarding, HR, scheduling, QA, coaching, knowledge, and offboarding share one employee record, so a hire flows from requisition to first shift to first evaluation without re-keying between an ATS, an HRMS, and a scheduling tool.

Keep the phone system you already run. Native adapters for Amazon Connect, Genesys Cloud, Five9, Avaya, Twilio Flex, and Zoom Contact Center bring calls into QA, sync agent state to the wallboard, and drive supervisor monitoring, so a client-mandated CCaaS stays in place.

Answer compliance questions with evidence, not assurances. Every privileged action lands in an immutable audit log, tenant isolation is enforced in the database, SOC 2 Type II evidence generation is built in, and DSAR and retention workflows are part of the product.

Get live in weeks. Most contact centres are running in two to four weeks with onboarding help for data migration, client and LOB setup, and team training. Every plan starts with a free 90-day trial, so you can test it against a real client before committing.

## About the vendor

- **Company**: FrontLine Software Solutions Inc.

## Commercial Context

- **Starting Price**: USD 15.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: FrontLine is priced per seat, per month, with published rates and no per-client add-on fees. Multi-client and multi-LOB scoping is included in every plan.

Starter: $25 per seat/month, up to 250 seats, $350 monthly minimum. Includes core HR and employee records, recruiting, onboarding, workforce scheduling, the client portal, and email support. Month-to-month billing.

Growth: $40 per seat/month, up to 5,000 seats, $1,200 monthly minimum. Adds QA evaluations and scorecards, training and coaching, knowledge base, skills and competency tracking, and priority support. Billed annually.

Enterprise: custom pricing, $50,000 annual minimum, unlimited seats. Includes every module, a dedicated customer success manager, custom SLAs and uptime commitments, SSO and SAML, and direct roadmap input. Billed annually.

Every plan starts with a free 90-day trial. No credit card is required to start, and there is no commitment during the trial. Early adopters can lock in 40 percent off list pricing.

Implementation and onboarding support, including data migration, client and line-of-business setup, and team training, is included rather than sold as a separate professional services engagement. Most customers are live in two to four weeks.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Reporting
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- Data Import/Export
- Email Management

## Integrations (5 total)

- Amazon Connect
- Five9
- Genesys Cloud CX
- Twilio Flex
- Zoom Contact Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2141911/frontline)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/frontline/> |
| en-AE | <https://www.getapp.ae/software/2141911/frontline> |
| en-AU | <https://www.getapp.com.au/software/2141911/frontline> |
| en-CA | <https://www.getapp.ca/software/2141911/frontline> |
| en-GB | <https://www.getapp.co.uk/software/2141911/frontline> |
| en-IE | <https://www.getapp.ie/software/2141911/frontline> |
| en-NZ | <https://www.getapp.co.nz/software/2141911/frontline> |
| en-SG | <https://www.getapp.sg/software/2141911/frontline> |
| en-ZA | <https://www.getapp.za.com/software/2141911/frontline> |

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