---
description: Learn more about Udesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Udesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Udesk](/software/2104370/udesk)

# Udesk

Canonical: https://www.getapp.com.au/software/2104370/udesk

> Udesk is an AI-powered customer service platform that helps businesses manage customer interactions across the entire customer journey. With omnichannel communication, AI automation, and intelligent customer service tools, Udesk enables enterprises to deliver exceptional customer experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Udesk

Deliver seamless omnichannel customer service.
Improve efficiency with AI-powered automation.
Reduce response and resolution times.
Empower agents with real-time AI assistance.
Gain actionable insights through analytics and reporting.
Support enterprise-scale customer operations globally.

## About the vendor

- **Company**: Udesk

## Commercial Context

- **Starting Price**: USD 765.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Udesk offers subscription-based pricing with annual plans and per-agent licensing. Pricing varies depending on selected products, number of agents, AI features, communication channels, and deployment models. Advanced AI capabilities, analytics, voice services, and customization options are available as add-on modules, while enterprise customers can request tailored solutions and implementation services.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina and 162 more

## Features

- Agent Interface
- Agentic Task Execution
- Automated Routing
- Autonomous Task Execution
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Callback Scheduling
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Contact Database
- Conversation Intelligence
- Conversational AI
- Customer Portal
- Customizable Fields
- Data Security
- Email Management
- Human-in-the-loop (HITL)

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2104370/udesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/udesk/> |
| en-AE | <https://www.getapp.ae/software/2104370/udesk> |
| en-AU | <https://www.getapp.com.au/software/2104370/udesk> |
| en-CA | <https://www.getapp.ca/software/2104370/udesk> |
| en-GB | <https://www.getapp.co.uk/software/2104370/udesk> |
| en-IE | <https://www.getapp.ie/software/2104370/udesk> |
| en-NZ | <https://www.getapp.co.nz/software/2104370/udesk> |
| en-SG | <https://www.getapp.sg/software/2104370/udesk> |
| en-ZA | <https://www.getapp.za.com/software/2104370/udesk> |

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