---
description: Learn more about Relay. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Relay Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Relay](/software/2101656/relay-2)

# Relay

Canonical: https://www.getapp.com.au/software/2101656/relay-2

> Manage customer support with an AI-powered inbox, routing, automations, knowledge base, customer context, SLAs, and analytics.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Relay

Resolve requests faster with one workspace for conversations, customer context, routing, automation, knowledge, service levels, and reporting. Relay reduces repetitive triage and gives growing teams enterprise-style support workflows in a simpler product.

## About the vendor

- **Company**: Switch Labs

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Relay CRM is free to get started. The free tier includes core help desk features including ticket management, customer profiles, and knowledge base. No credit card required to start. Premium plans with advanced automation, analytics, and priority support available.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Automated Routing
- Chatbot
- Collaboration Tools
- Knowledge Base Management
- Prioritization
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Automation

## Integrations (3 total)

- Shopify
- Slack
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2101656/relay-2)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/relay-2/> |
| en-AE | <https://www.getapp.ae/software/2101656/relay-2> |
| en-AU | <https://www.getapp.com.au/software/2101656/relay-2> |
| en-CA | <https://www.getapp.ca/software/2101656/relay-2> |
| en-GB | <https://www.getapp.co.uk/software/2101656/relay-2> |
| en-IE | <https://www.getapp.ie/software/2101656/relay-2> |
| en-NZ | <https://www.getapp.co.nz/software/2101656/relay-2> |
| en-SG | <https://www.getapp.sg/software/2101656/relay-2> |
| en-ZA | <https://www.getapp.za.com/software/2101656/relay-2> |

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