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description: Learn more about Incident Management + AI ICAM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Incident Management + AI ICAM Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Risk Management Software](/directory/246/risk-management/software) > [Incident Management + AI ICAM](/software/2096438/smp-365)

# Incident Management + AI ICAM

Canonical: https://www.getapp.com.au/software/2096438/smp-365

> Key Features
• Incident notification and management
• AI-assisted ICAM investigations
• 5 Whys analysis
• PEEPO analysis
• Evidence and image management
• Witness statements and interviews
• Corrective action management
• Executive investigation reports
• Approval workflows
• Automated Notifications
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Incident Management + AI ICAM

Benefits
• Reduce investigation administration time
• Standardise investigation processes
• Improve incident reporting quality
• Support compliance and governance requirements
• Keep investigation data within your Microsoft 365 environment
• Improve visibility through dashboards and reporting
• Improve user experience with configurable light and dark display modes
• Assist investigators with AI-powered drafting and summarisation
• Keep stakeholders informed through automated notifications and workflow alerts

## About the vendor

- **Company**: SMP 365

## Commercial Context

- **Starting Price**: USD 999.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: USD $999 per user/per year Minimum of 10 users up to 50 users.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Case Management
- Compliance Management
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Dashboard
- Data Management
- Data Visualization
- Disaster Recovery
- Document Management
- Email Alerts
- Event Logs
- Forms Management

## Integrations (1 total)

- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Risk Management Software](https://www.getapp.com.au/directory/246/risk-management/software)

## Related Categories

- [Risk Management Software](https://www.getapp.com.au/directory/246/risk-management/software)
- [Incident Management Software](https://www.getapp.com.au/directory/1415/incident-management/software)
- [Investigation Management Software](https://www.getapp.com.au/directory/1025/investigation-management/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2096438/smp-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/smp-365/> |
| en-AE | <https://www.getapp.ae/software/2096438/smp-365> |
| en-AU | <https://www.getapp.com.au/software/2096438/smp-365> |
| en-CA | <https://www.getapp.ca/software/2096438/smp-365> |
| en-GB | <https://www.getapp.co.uk/software/2096438/smp-365> |
| en-IE | <https://www.getapp.ie/software/2096438/smp-365> |
| en-NZ | <https://www.getapp.co.nz/software/2096438/smp-365> |
| en-SG | <https://www.getapp.sg/software/2096438/smp-365> |
| en-ZA | <https://www.getapp.za.com/software/2096438/smp-365> |

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