---
description: Learn more about Klutch. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Klutch Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [Klutch](/software/2089857/klutch)

# Klutch

Canonical: https://www.getapp.com.au/software/2089857/klutch

> Cloud-based knowledge base and canned responses tool for SMBs, offering a company wiki, browser extension, and team collaboration.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Klutch

\* Reduces time spent on repetitive queries by providing a centralized library of reusable canned responses that team members can insert via keyboard shortcuts or browser extensions without switching tabs.
\* Centralizes company knowledge, including SOPs, policies, FAQs, and guides, into a single wiki, eliminating the need to search across multiple documents or platforms.
\* Chrome and Edge browser extensions surface responses and knowledge in the flow of work, allowing access without leaving the active tab or application.
\* Gmail and Slack integrations bring knowledge retrieval and response sharing directly into email and messaging workflows, reducing context switching.
\* Supports employee onboarding and ongoing training by consolidating all reference material, policies, and guides in one organized, searchable location.
\* Granular permission controls (per-member, per-team, public, or private) allow administrators to manage content visibility and access at a precise level across teams.
\* Team segmentation and group collaboration features, combined with real-time co-editing and commenting, allow multiple contributors to build and maintain knowledge content simultaneously.
\* Customizable templates for pages and responses standardize content creation and reduce the effort required to produce consistent documentation.
\* Categories, tags, and folders provide structured content organization, making it faster to locate specific responses or knowledge articles as the library scales.
\* AI-assisted response and email generation, with tone-of-voice and length controls, accelerates the creation of new canned responses and email replies from a text prompt, with outputs saveable directly to response categories.
\* A free plan with unlimited members lowers the barrier to adoption for growing teams, while the Pro plan at $5 per user per month removes content and storage limits for teams with larger knowledge management needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Klutch

## Commercial Context

- **Starting Price**: USD 4.00
- **Pricing model**: Per User (Free version available)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Namibia

## Features

- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Library
- Customizable Templates
- Dashboard
- Document Storage
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Organization
- Permissions
- Pre-built Templates
- Real-Time Notifications
- Rich Text Editor
- Self Service Portal
- Templates
- Text Editing
- Third-Party Integrations
- User Management

## Integrations (5 total)

- Gmail
- Google Chrome
- Microsoft Edge
- Slack
- Zoom Events and Webinars

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)
- [Generative AI Tools](https://www.getapp.com.au/directory/3874/generative-ai/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Reviews

### "Great to use" — 5.0/5

> **Richard** | *18 July 2025* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Great ability to sort emails into categories, lots of different options and very easy to customise. Great product.
> 
> **Cons**: No cons\! Sometimes it can be a bit tricky to sign in using Google Chrome with Gmail address, but that's typical of lots of plug-ins.
> 
> Really user friendly, great ability to customise all sorts of different customer responses. Great to use.

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### "Useful tool\!" — 5.0/5

> **Manathan** | *30 May 2022* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, I can copy canned reply to reuse them really fast.
> 
> **Cons**: There is a maximum lenght for the titles

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### "Why I chose to use Klutch" — 5.0/5

> **Matthew** | *17 August 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: With Klutch, I can easily share information and common responses with pictures.
> 
> **Cons**: When creating a common response for my team, I have to open the web.klutch.app portal and insert the picture within that design element. If I am going to create just a text response then I can do that from the browser add-in. There is the option for inserting the pictures from the browser add-in but even though you may see them in your response, they won't appear when you copy the response to paste in a response to a customer. Very annoying.
> 
> Klutch has allowed my support center to get on the same sheet of music. It is just that inserting the picture issue previously mentioned that is aggravating. However, it would be awesome if Klutch not only resolved this issue but incorporated a field entry solution tool for common responses.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2089857/klutch)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/klutch/> |
| en-AE | <https://www.getapp.ae/software/2089857/klutch> |
| en-AU | <https://www.getapp.com.au/software/2089857/klutch> |
| en-CA | <https://www.getapp.ca/software/2089857/klutch> |
| en-GB | <https://www.getapp.co.uk/software/2089857/klutch> |
| en-IE | <https://www.getapp.ie/software/2089857/klutch> |
| en-NZ | <https://www.getapp.co.nz/software/2089857/klutch> |
| en-SG | <https://www.getapp.sg/software/2089857/klutch> |
| en-ZA | <https://www.getapp.za.com/software/2089857/klutch> |

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