---
description: Learn more about Helpdesk MX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpdesk MX Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Helpdesk MX](/software/2085729/helpdesk-mx)

# Helpdesk MX

Canonical: https://www.getapp.com.au/software/2085729/helpdesk-mx

> Helpdesk MX is a customer support platform for e-commerce businesses that unifies email, live chat, and contact form requests into one inbox. It offers workflow automation, ticket routing, customizable teams, canned responses, and store integrations showing order details and customer history. Supporting multiple stores or brands in one workspace, it also includes a customizable live chat widget for real-time conversations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Helpdesk MX

Brings email, live chat, and contact forms from multiple stores into a unified inbox, making it easier to manage customer conversations in one place
Automates routine tasks such as ticket routing, assignment, and follow-ups, reducing manual effort and keeping support queues organized
Enables real-time communication with customers through a built-in live chat widget, complete with conversation history and customer details
Integrates store data like orders, refunds, and customer history into support tickets, providing full context for quicker resolutions
Customizes workflows, fields, and views to match individual business processes, ensuring teams see relevant tickets and information for each store or department

## About the vendor

- **Company**: Helpdesk MX & Live Chat

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Helpdesk MX offers a Free plan with no cost and a Premium plan described as "coming soon" with no pricing details. The Free plan includes robust features for customer support, and no credit card is required to access it. The Premium plan is not yet available, and its pricing, payment frequency, and model are unspecified. Numeric pricing values are not provided for either plan. Additional research or direct contact with Helpdesk MX is recommended for further details on the Premium plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Ukrainian
- **Available Countries**: Brazil, Canada, France, Germany, Italy, Netherlands, Poland, Portugal, United Kingdom, United States

## Features

- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Email Management
- File Sharing
- Multi-Channel Communication
- Offline Form
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2085729/helpdesk-mx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk-mx/> |
| en-AE | <https://www.getapp.ae/software/2085729/helpdesk-mx> |
| en-AU | <https://www.getapp.com.au/software/2085729/helpdesk-mx> |
| en-CA | <https://www.getapp.ca/software/2085729/helpdesk-mx> |
| en-GB | <https://www.getapp.co.uk/software/2085729/helpdesk-mx> |
| en-IE | <https://www.getapp.ie/software/2085729/helpdesk-mx> |
| en-NZ | <https://www.getapp.co.nz/software/2085729/helpdesk-mx> |
| en-SG | <https://www.getapp.sg/software/2085729/helpdesk-mx> |
| en-ZA | <https://www.getapp.za.com/software/2085729/helpdesk-mx> |

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