---
description: Learn more about SoftDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SoftDesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [SoftDesk](/software/2085513/softdesk)

# SoftDesk

Canonical: https://www.getapp.com.au/software/2085513/softdesk

> SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of SoftDesk

Enables instant, round-the-clock responses to customer inquiries through AI-powered chat and email support
Learns product details from documents, URLs, and text to deliver accurate, context-aware answers
Allows seamless transition between AI and human agents, giving teams full control over conversations
Unifies chat and email channels in a single inbox with smart routing for efficient support management
Offers quick setup with customizable widgets to match brand identity and real-time visitor insights

## About the vendor

- **Company**: Maxprog
- **Founded**: 2002

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Pricing values are available in USD. License types defined by the number of agents allowed per plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 174 more

## Features

- Automated Routing
- Chat/Messaging
- Chatbot
- Customer Database
- Customisable Branding
- Email Management
- Generative AI
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Ticket Management
- Website Integration
- Widgets

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2085513/softdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/softdesk/> |
| en-AE | <https://www.getapp.ae/software/2085513/softdesk> |
| en-AU | <https://www.getapp.com.au/software/2085513/softdesk> |
| en-CA | <https://www.getapp.ca/software/2085513/softdesk> |
| en-GB | <https://www.getapp.co.uk/software/2085513/softdesk> |
| en-IE | <https://www.getapp.ie/software/2085513/softdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2085513/softdesk> |
| en-SG | <https://www.getapp.sg/software/2085513/softdesk> |
| en-ZA | <https://www.getapp.za.com/software/2085513/softdesk> |

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