---
description: Learn more about Harmony. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Harmony Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Harmony](/software/2084708/harmony-1)

# Harmony

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> Harmony is an enterprise service management platform that uses AI agents to autonomously resolve user requests across IT, HR, legal, and finance departments. The software features an AI helpdesk agent that handles password resets, application access requests, and device management, while proactive agents detect and address issues before they impact users. Harmony automatically generates and maintains a dynamic knowledge base by learning from tickets and organizational context in real time.
> 
> Verdict: Rated **4.9/5** by 40 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Harmony

Automates enterprise service management by using AI-driven agents to resolve requests and generate knowledge continuously across IT, HR, legal, and finance functions
Reduces manual workload for service teams with proactive agents that detect and resolve issues before they impact users
Accelerates ticket resolution by enabling autonomous handling of user requests, including password resets, application access, group management, and device monitoring
Maintains real-time, automated inventory and management of assets, software, and licenses for improved visibility and control
Offers instant customization and integration with existing systems, supporting a wide range of workflows and business processes without added complexity

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 40 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Harmony IT

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 67 more

## Features

- API
- Activity Dashboard
- Automated Routing
- Chatbot
- Collaboration Tools
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Third-Party Integrations
- Ticket Management

## Integrations (27 total)

- BambooHR
- Confluence
- CrowdStrike
- Freshservice
- GitHub
- Google Workspace
- HiBob
- Ironclad
- Iru
- JIRA Service Management
- Jamf Pro
- Jira
- JumpCloud
- Microsoft Entra ID
- Microsoft Intune

... and 12 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software)
- [AI IT Agents](https://www.getapp.com.au/directory/5322/ai-it-agents/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4116 reviews)
2. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (805 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1788 reviews)
4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.com.au/software/113939/bomgar) — 4.6/5 (2011 reviews)

## Reviews

### "Effortless ITSM and much more, easy to fall in love with" — 5.0/5

> **Nadav** | *29 March 2026* | Security & Investigations | Recommendation rating: 10.0/10
> 
> **Pros**: It just works\! An amazing product and a great team that is building it.
We are using it in so many use cases today that it is eseentially part of our company.
> 
> **Cons**: None. The product is well build, onboarding process was buttery smooth, the team on the Harmony side is great to work with.
> 
> One of the best product experiences I've had in B2B software, maybe even in general.
The amount of great feedback we've got internally is mind blowing

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### "Good First Impression, Still Exploring" — 5.0/5

> **Evyatar** | *29 March 2026* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The platform is user-friendly and intuitive, making it easy to get started without much training. It includes a solid set of features like ticket management and collaboration tools, which seem helpful. Customer support has also been responsive and helpful when needed.
> 
> **Cons**: At this stage, we’re still exploring the full capabilities of the product, so it’s a bit early to identify clear drawbacks. Some areas may require deeper testing to fully understand their flexibility and limitations.
> 
> Harmony has been easy to navigate and seems to offer useful features for our team. We’re still exploring its full capabilities, but so far it’s been a smooth experience.

A solid option worth exploring for teams looking for a streamlined workflow solution.

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### "Harmony Review- the next gen service desk\!" — 5.0/5

> **Romi** | *31 March 2026* | Security & Investigations | Recommendation rating: 9.0/10
> 
> **Pros**: What I liked most about Harmony is that they truly identify the needs of IT professionals, as if they were support engineers themselves. They provide solutions for the day-to-day issues we encounter and help us resolve them using AI in a fast and efficient manner.

They take all our biggest pain points as IT  and our manual tasks, taking care of them for us so that we can free up our time for more important daily projects.

I loved that the process of building the platform for us is truly personalized, there is a lot of listening to the customer, and they make sure to solve every issue or claim we raise along the way.

The product can be customized very quickly and easily, allowing us to use it in whatever way is most convenient for us.
> 
> **Cons**: Unfortunately, the product is relatively new and was missing an important Asset Management component. We built it together with the Harmony team, who were very attentive to our needs, but ultimately, it wasn't a pre-built feature in their product yet. As a result, it was a basic Asset Management tool without many of the features we actually needed.

I am sure that they have progressed and evolved since then, and that their Asset Management looks completely different today. Ultimately, they fulfill customer requests as quickly as possible and are growing and developing at a rapid pace.
> 
> My overall experience with Harmony has been very positive. It is a company that truly listens to its users and uses AI to solve real, tedious IT problems. While some features were still in development during my time using it (like the Asset Management), their responsiveness and ability to customize the platform to our specific needs made a huge difference. It feels like a partnership where the product evolves alongside our requirements.

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### "Harmony honest review" — 5.0/5

> **Guy** | *9 April 2026* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: This app is a rare balance between sophistication and simplicity for ITSM. From the moment you start using it, everything feels intuitive and seamless, making even complex tasks surprisingly easy.
> 
> **Cons**: Harmony is in a state of constant development and some features are not yet complete. So we should expect them in the future
> 
> We use it every day and the overall experience is much better than ServiceNow (our old ITSM application) in many ways, ease of implementation, end-user experience, and support.

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### "Highly recommended" — 5.0/5

> **shay** | *26 May 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: AI and system flexibility, emp. cost management centralized solution, cross org solution, pro-active system
> 
> **Cons**: we defenetly took Harmony.io to the next level, using all they have to offer. we are getting everything we need from Harmony.io team - no cons
> 
> good experience, from the first moment we start using it, we saw the value and got good feedback from our customers

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2084708/harmony-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/harmony-1/> |
| en-AE | <https://www.getapp.ae/software/2084708/harmony-1> |
| en-AU | <https://www.getapp.com.au/software/2084708/harmony-1> |
| en-CA | <https://www.getapp.ca/software/2084708/harmony-1> |
| en-GB | <https://www.getapp.co.uk/software/2084708/harmony-1> |
| en-IE | <https://www.getapp.ie/software/2084708/harmony-1> |
| en-NZ | <https://www.getapp.co.nz/software/2084708/harmony-1> |
| en-SG | <https://www.getapp.sg/software/2084708/harmony-1> |
| en-ZA | <https://www.getapp.za.com/software/2084708/harmony-1> |

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