---
description: Learn more about Poli. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Poli Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Poli](/software/2084079/poli)

# Poli

Canonical: https://www.getapp.com.au/software/2084079/poli

> Poli software is for the integrated management of customer service over multiple channels, such as online chat, WhatsApp, and Facebook. It allows companies to utilize an entire customer service team and contact the public through a communication platform linked to a single WhatsApp account.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Poli

• Centralize customer support in a single shared inbox with official WhatsApp Business API integration.
• Automate messages, workflows, and responses to scale customer service without losing quality.
• Monitor team performance in real time with key metrics such as response time and resolution rate.
• Organize conversations using queues, tags, and departments for better operational efficiency.
• Improve customer experience with fast, personalized, and CRM-integrated communication.

## About the vendor

- **Company**: Polichat

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Contact the supplier directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Mexico, Paraguay, Peru, Suriname, Uruguay, Venezuela

## Features

- AI Copilot
- AI/Machine Learning
- API
- Autoresponders
- CRM
- Call Recording
- Chat/Messaging
- Chatbot
- Communication Management
- Compliance Management
- For Sales Teams/Organizations
- Generative AI
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration

## Integrations (14 total)

- ChatBot
- Chatbot
- Facebook Business Suite
- Instagantt
- Mercado Pago
- Messenger
- Messenger Bot
- RD Station
- WebChatAgent
- WebsiteChat
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API
- Whatsapp CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)
- [Sales Engagement Software](https://www.getapp.com.au/directory/2791/sales-engagement-platform/software)

## Alternatives

1. [Fathom](https://www.getapp.com.au/software/2071295/fathom-1) — 5.0/5 (808 reviews)
2. [UChat](https://www.getapp.com.au/software/2068586/uchat) — 4.9/5 (73 reviews)
3. [Glassix](https://www.getapp.com.au/software/2068829/glassix) — 5.0/5 (103 reviews)
4. [Denser AI](https://www.getapp.com.au/software/2074334/denser-ai) — 5.0/5 (31 reviews)
5. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (80 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2084079/poli)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/poli/> |
| en-AE | <https://www.getapp.ae/software/2084079/poli> |
| en-AU | <https://www.getapp.com.au/software/2084079/poli> |
| en-CA | <https://www.getapp.ca/software/2084079/poli> |
| en-GB | <https://www.getapp.co.uk/software/2084079/poli> |
| en-IE | <https://www.getapp.ie/software/2084079/poli> |
| en-NZ | <https://www.getapp.co.nz/software/2084079/poli> |
| en-SG | <https://www.getapp.sg/software/2084079/poli> |
| en-ZA | <https://www.getapp.za.com/software/2084079/poli> |
| pt | <https://www.getapp.com.br/software/2084079/poli> |
| pt-PT | <https://www.getapp.pt/software/2084079/poli> |

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