---
description: Learn more about Glance. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Glance Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Web Conferencing Software](/directory/110/web-conferencing/software) > [Glance](/software/2082586/glance)

# Glance

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> Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.
> 
> Verdict: Rated **4.3/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Glance

 Instantly connect with customers in any app or website for real-time, personalized support that builds trust and loyalty.
 Empower your team to guide users through complex tasks with secure cobrowsing, screen sharing, and document exchange.
 Humanize digital experiences by combining AI insights with expert guidance, driving higher satisfaction and deeper relationships.
 Boost customer adoption, retention, and revenue with seamless onboarding, advisory, and upsell opportunities.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 10 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Glance Networks

## Commercial Context

- **Starting Price**: USD 55.00
- **Pricing model**: Per Feature
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, French, German, Italian
- **Available Countries**: Canada, United States

## Features

- API
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Behavioral Targeting
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Host Controls
- Knowledge Base Management

## Integrations (10 total)

- Amazon Connect
- Five9
- GENESYS
- Genesys
- Genesys Cloud CX
- Microsoft Dynamics 365 Business Central tegossuite
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Twilio

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Web Conferencing Software](https://www.getapp.com.au/directory/110/web-conferencing/software)

## Related Categories

- [Web Conferencing Software](https://www.getapp.com.au/directory/110/web-conferencing/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Reviews

### "Best tool to provide real-time human conversations & guidance" — 4.0/5

> **Verified Reviewer** | *15 March 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10
> 
> **Pros**: 1. Very fast, easy to use, and highly compatible
2. Helps to share screen immediately without any technical glitches or delays
3. Does not require any download or installation
4. Provides remote control to navigate across our customers' laptop for providing human guidance.
5. Also helps our IT Support Team to resolve Teams technical issues and improve case resolution
6. Helps our Sales, Engineering, Technical, and Service Support Teams to provide online Demos to customers and prospects.
7. Also helpful in training new service staff and field teams with better hand-holding
8. Helps us to improve communication, engagement, and customer experience
> 
> **Cons**: There are no negatives about it that we might have encountered till now.
> 
> Very good, effective, and holistic

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### "Glance Screen Share review" — 4.0/5

> **Susanna** | *26 February 2020* | Management Consulting | Recommendation rating: 5.0/10
> 
> **Pros**: Glance is very easy to set up and to use.  Once it is downloaded, all you need is to put in your meeting code and you're in.  It is so easy to use via mobile devices, and schedule from your calendar so others can join.  Screen sharing was normally very good. Very straightforward.
> 
> **Cons**: There was not much more functionality - and it sometimes stopped working. If there was a client that had a lot of computer work (traffic in/out) going on in their company, it would slow down the glance session, and at times we had it stop working during sessions.  We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems.  That was/is very frustrating.
> 
> We are all remote, so being able to quickly get on to a session - even using mobile devices - is great.  The frustration is using it during heavy work-load hours or with high computer-using companies.  You don't need that frustration when working with clients\!

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### "Has challenges" — 3.0/5

> **Kieran** | *27 November 2021* | Events Services | Recommendation rating: 5.0/10
> 
> **Pros**: Gets the job done but less inviting compared to Zoom
> 
> **Cons**: Sending invite codes, connecting audio separately
> 
> Not bad, helped connect but Zoom has taken over

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### "An outstanding programme for CRM and screen-sharing needs" — 4.0/5

> **Parth** | *15 February 2023* | Staffing & Recruiting | Recommendation rating: 9.0/10
> 
> **Pros**: It was simple to use and simple to log users in. It was a click of a button because it was embedded into our CRM. Salesforce is our CRM. I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue. I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation.
> 
> **Cons**: Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time. If that could be improved, that would be fantastic. The front end might use some enhancement, and it should be made more interactive so that the user can easily comprehend the tool. The software's lack of a real-time window makes it more challenging to utilise.

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### "Best screen sharing program out there in my opinion and great customer support\!" — 5.0/5

> **Matthew** | *13 March 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: Glance is simple and easy to use. We have used Glance for screen sharing for 5 years now. The program itself is super easy to install and manage. The nice feature about it is the ability to take control of the hosts screen with their permission and makes remote desktop troubleshooting much easier. Glance also will provide each user with a free of charge audio conference line\!
> 
> **Cons**: The only downfall to Glance is you cannot have audio like you can with some other screen sharing programs however they make up for this by offering free teleconference lines for all users.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2082586/glance)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/glance/> |
| en-AE | <https://www.getapp.ae/software/2082586/glance> |
| en-AU | <https://www.getapp.com.au/software/2082586/glance> |
| en-CA | <https://www.getapp.ca/software/2082586/glance> |
| en-GB | <https://www.getapp.co.uk/software/2082586/glance> |
| en-IE | <https://www.getapp.ie/software/2082586/glance> |
| en-NZ | <https://www.getapp.co.nz/software/2082586/glance> |
| en-SG | <https://www.getapp.sg/software/2082586/glance> |
| en-ZA | <https://www.getapp.za.com/software/2082586/glance> |

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