---
description: Learn more about Text. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Text Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Text](/software/2082384/text-app)

# Text

Canonical: https://www.getapp.com.au/software/2082384/text-app

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> Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.
> 
> Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Text

1\. Support that sells. Your AI agent doesn't just resolve conversations. It spots buying signals, engages hesitant shoppers, and turns routine questions into revenue.

2. AI agent that takes action, not just answers. It resolves, recommends, qualifies, and routes on its own. Define what it does in plain language and it executes, no code needed.

3. Smarter transfers, not just faster ones. When a conversation needs a human, the AI collects details and context first. Your agents never start a conversation cold.

4. One inbox, every channel. Chat, email, Messenger, SMS. Tickets and chats unified with shared tagging and routing. No tab-switching, no lost threads.

5. Ticketing built into the same inbox. Create, assign, and track tickets without leaving the conversation. Shared tagging, priorities, and SLAs across chat and email.

6. Full context in every sidebar. Browsing history, cart contents, previous chats, and order data visible at a glance. The AI acts on it. Your agents see it.

7. Performance hub for the whole team. Agent workload, response times, satisfaction scores, and AI performance side by side. See who's doing what and where the bottlenecks are.

8. See how support drives revenue. Track what your AI agent sells, saves, and surfaces. Measure performance by manual, AI-assisted, and fully automated, with metrics built for support teams that also sell.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 30 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM

## Integrations (44 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- Klaviyo
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat

... and 29 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16448 reviews)
2. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24185 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1787 reviews)
4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1135 reviews)

## Reviews

### "Great work\!" — 5.0/5

> **Beth** | *12 March 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Very happy with the customer support I received for my HelpDesk request. Actually, both requests today, each individual was kind, attentive, and an expert in their field. Thank you\!
> 
> **Cons**: NA.

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### "Exactly what we need." — 5.0/5

> **Paris** | *22 April 2026* | Facilities Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like how easy and convenient it is to use, especially through the mobile app. Being able to respond to conversations while away from my desk helps me stay connected and manage communication more efficiently throughout the day.
> 
> **Cons**: What I like least about Text is that there are times when the platform can feel a little overwhelming if multiple conversations are coming in at once, especially when trying to keep up with everything in real time.
> 
> I have enjoyed the Text app overall; the functionality meets our business needs perfectly.  Overall, Text has been a helpful tool for streamlining communication, increasing responsiveness, and making it easier to manage customer interactions in a fast and organized way.

-----

### "Enjoying it so far" — 5.0/5

> **Paul** | *9 April 2026* | Health, Wellness & Fitness | Recommendation rating: 5.0/10
> 
> **Pros**: It offers AI chat to field most enquiries and then will pass me messages to email back customers later
> 
> **Cons**: dont know it well enough yet. so far the onbaording process has been easy and it is working well for my needs

-----

### "Reliable, Low-Maintenance Support Tool" — 5.0/5

> **Rose** | *7 May 2026* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: LiveChat does exactly what it promises without a steep learning curve. Our team picked it up quickly, and it's been stable and easy to manage day-to-day. The interface is intuitive and it integrates cleanly into our website.
> 
> **Cons**: The admin-facing support chat appears to be bot-driven, which can make it harder to get quick answers when you do have a question. That said, we rarely needed help, so it was a minor inconvenience at most.
> 
> We've used LiveChat for support on our university website and it's been a dependable, low-friction tool. It handles the core job well, giving prospective students and visitors a quick way to connect with us in real time, without requiring much ongoing maintenance or administration. For teams that need a solid, no-fuss live chat solution, it delivers.

-----

### "Great experience with Text" — 5.0/5

> **Coral** | *21 April 2026* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: The best thing about this app is that so many apps are available at one place and its so easy to use and understand. Another best thing is that when a customer is chatting with us, we can see what they are typing and then start forming a reply for them even before they hit send.
> 
> **Cons**: Sometimes it sends important emails to the spam folders and sometimes the notifications start malfunctioning. The chatbot is not fully trained yet.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2082384/text-app)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/text/> |
| en-AE | <https://www.getapp.ae/software/2082384/text-app> |
| en-AU | <https://www.getapp.com.au/software/2082384/text-app> |
| en-CA | <https://www.getapp.ca/software/2082384/text-app> |
| en-GB | <https://www.getapp.co.uk/software/2082384/text-app> |
| en-IE | <https://www.getapp.ie/software/2082384/text-app> |
| en-NZ | <https://www.getapp.co.nz/software/2082384/text-app> |
| en-SG | <https://www.getapp.sg/software/2082384/text-app> |
| en-ZA | <https://www.getapp.za.com/software/2082384/text-app> |
| fr | <https://www.getapp.fr/software/2082384/text-app> |
| fr-BE | <https://fr.getapp.be/software/2082384/text-app> |
| fr-CA | <https://fr.getapp.ca/software/2082384/text-app> |

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