---
description: Learn more about Civic 365. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Civic 365 Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Government Software](/directory/669/public-sector/software) > [Civic 365](/software/2080374/civic-365)

# Civic 365

Canonical: https://www.getapp.com.au/software/2080374/civic-365

> Civic 365 is a secure, Microsoft 365–certified citizen service software that helps government and civic organizations manage requests, automate workflows, and improve response times. With AI-powered routing and seamless Microsoft integration, it ensures faster and efficient service delivery.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Civic 365

Deliver faster responses and build stronger citizen trust with Civic 365. Residents can report issues easily, track progress in real time, and stay informed, creating a transparent service experience that improves satisfaction.

AI automatically identifies, prioritizes, and routes citizen requests to the right team. This reduces manual workload, prevents delays, and ensures critical issues receive immediate attention, helping your team work faster with less effort.

Civic 365 works within your existing Microsoft 365 environment, helping staff respond quickly, stay organized, and maintain consistent service without added complexity.

Gain full visibility into service performance, improve response times, and deliver reliable citizen support at scale.

Start delivering faster, smarter citizen service with Civic 365

## About the vendor

- **Company**: Cubic Logics

## Commercial Context

- **Starting Price**: USD 11.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda and 195 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Calendar Management
- Code Enforcement
- Collaboration Tools
- Compliance Management
- Contract/License Management
- Customisable Forms
- Customizable Fields
- Data Visualization
- Document Management
- Drag & Drop
- Email Management
- Financial Management
- Fixed Asset Management
- For Government
- General Ledger
- Inspection Management

## Integrations (23 total)

- Azure Active Directory External Identities
- Azure Backup
- Azure Blob Storage
- Azure DevOps
- Delve
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft 365 Help Desk Ticketing System
- Microsoft 365 Reports
- Microsoft Access
- Microsoft Azure
- Microsoft Copilot Studio
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Apps

... and 8 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Government Software](https://www.getapp.com.au/directory/669/public-sector/software)

## Alternatives

1. [Visual Intelligence Portfolio Suite](https://www.getapp.com.au/software/2065964/visual-intelligence-portfolio) — 4.7/5 (73 reviews)
2. [NEOGOV](https://www.getapp.com.au/software/2057071/neogov) — 4.5/5 (850 reviews)
3. [Trimble Cityworks](https://www.getapp.com.au/software/127523/cityworks) — 4.4/5 (27 reviews)
4. [OpenGov Permitting & Licensing](https://www.getapp.com.au/software/2050238/opengov-citizen-services) — 3.9/5 (80 reviews)
5. [Jotform](https://www.getapp.com.au/software/10191/jotform-4-0) — 4.7/5 (2845 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2080374/civic-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/government-social-services-software/a/civic-365/> |
| en-AE | <https://www.getapp.ae/software/2080374/civic-365> |
| en-AU | <https://www.getapp.com.au/software/2080374/civic-365> |
| en-CA | <https://www.getapp.ca/software/2080374/civic-365> |
| en-GB | <https://www.getapp.co.uk/software/2080374/civic-365> |
| en-IE | <https://www.getapp.ie/software/2080374/civic-365> |
| en-NZ | <https://www.getapp.co.nz/software/2080374/civic-365> |
| en-SG | <https://www.getapp.sg/software/2080374/civic-365> |
| en-ZA | <https://www.getapp.za.com/software/2080374/civic-365> |

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