---
description: Learn more about NFON Contact Center. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NFON Contact Center Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [NFON Contact Center](/software/2080097/nfon-contact-center-hub)

# NFON Contact Center

Canonical: https://www.getapp.com.au/software/2080097/nfon-contact-center-hub

> NFON Contact Center is an AI-driven platform that unifies all communication channels—voice, email, web chat, social media, SMS, WhatsApp, and Microsoft Teams\*—into one intuitive hub for fast, personalised customer support.
> 
> Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of NFON Contact Center

• Omnichannel Solution: Integrates phone, email, web chat, SMS, and social media into one centralised platform, enhancing customer engagement.
• AI-Driven Efficiency: Automates repetitive tasks, provides intelligent call routing, and generates real-time insights for faster, personalised support.
• Unified Customer History: Complete communication history available at a glance, ensuring no information is lost.
• CRM and Integrations: Seamlessly connects with existing CRM systems, workforce optimisation, and payment software for streamlined workflows.
• Advanced Reporting: Live KPI tracking, customizable reports, and automated performance updates for data-driven decision-making.
• Scalability and Flexibility: Adjustable user tariffs, cloud-based setup, and Microsoft Teams integration enable effortless expansion.
• Cost-Effective: Reduces hardware dependency and operational costs with cloud telephony and flexible service bundles.
• Secure and Compliant: Hosted in GDPR-compliant, secure data centers to protect customer data.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: NFON
- **Founded**: 2007

## Commercial Context

- **Starting Price**: EUR 42.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact NFON for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bosnian, Croatian, Czech, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish
- **Available Countries**: Germany

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting

## Integrations (25 total)

- Asgard
- Bullhorn ATS & CRM
- CRM
- Copper
- DATEV Data Analysis
- Dynamics 365 Customer Voice
- Facebook Business Suite
- Freshdesk
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- IBM API Connect
- Microsoft Teams
- Oracle Cloud CX
- Pipedrive

... and 10 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software)
- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews)
3. [Sobot](https://www.getapp.com.au/software/2079329/sobot) — 4.9/5 (92 reviews)
4. [Amazon Connect](https://www.getapp.com.au/software/2057092/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.getapp.com.au/software/456711/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Intuitives, flexibles Tool für die Verbesserung des Services" — 5.0/5

> **Jens** | *5 December 2024* | Computer Networking | Recommendation rating: 9.0/10
> 
> **Pros**: Ein zentrales System für viele Aktivitäten: CRM, Ticketsystem, Telefonie ... 
Live Aktivitäten und Monitoring
> 
> **Cons**: Der Support dauert aktuell noch sehr lang. Bis auf die Schulung im CCHUB selbst sind tiefere Einblicke nur selbst zu erarbeiten oder sich dann über Zertifizierung zu holen.
> 
> Der NFON CCHUB revolutioniert die Kundenkommunikation in unserer Firma mit einer zentralisierten, cloudbasierten Lösung. Dank Echtzeit-Analysen und flexibler Steuerung ermöglicht er eine nahtlose Integration in bestehende Prozesse und steigert die Effizienz im Kundenservice. Skalierbar und intuitiv bedienbar, ist der CCHUB die ideale Plattform für Unternehmen, die auf exzellenten Service setzen und ihren Kunden eine schnelle, personalisierte Betreuung bieten möchten. Perfekt für zukunftsorientierte Kommunikation.

-----

### "Effizient und benutzerfreundlich" — 4.0/5

> **Till** | *4 January 2025* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: Am besten gefällt mir die Benutzerfreundlichkeit des Contact Center Hubs. Die intuitive Oberfläche, schnelle Integration und die umfangreichen Analyse-Tools erleichtern die Verwaltung von Kundeninteraktionen enorm.
> 
> **Cons**: Die Anpassungsmöglichkeiten könnten umfangreicher sein, und gelegentlich gibt es Verzögerungen bei der Synchronisation von Daten. Zudem könnten die Kosten bei größerer Skalierung schnell steigen.
> 
> Meine Erfahrung mit dem Contact Center Hub ist überwiegend positiv. Die Plattform ist intuitiv, unterstützt effizientes Arbeiten und bietet wertvolle Einblicke durch Analyse-Tools. Es gibt aber Verbesserungspotenzial bei der Anpassung und Performance bei hoher Auslastung. Insgesamt eine solide Lösung für Kundenmanagement.

-----

### "CCHUB 12 Monate nach Einführung für eigenen Service" — 4.0/5

> **Kenny** | *4 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Intuitive Bedienung. Schnelle Installation. Lizenzen nach Anforderungen in verschiedenen Kategorien buchbar. Monatlich anpassbar. Sehr guter Support.
> 
> **Cons**: Aktuell keine Einschränkungen in den vergangenen 12 Monaten festgestellt.
> 
> CCHUB eingeführt um das Servicelevel für unsere Kunden zu steigern und Teams an verschiedenen Standorten zentral monitoren zu können. CCHUB hat sogar in Downtime nfon dafür gesorgt, dass über Weboberfläche weiterhin Support geleistet werden konnte.

-----

### "Starkes Tool mit aufwändigem Bereitstellungsprozess" — 4.0/5

> **Tobias** | *4 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Die verschiedenen Arten der Integrationen und dass es sowohl mit der hauseigenen Cloud PBX (Cloudya) als auch mit anderen Systemen wie z.B. Microsoft Teams gekoppelt werden kann.
> 
> **Cons**: Der aufwändige Prozess der Bereitstellung sowie die Implementierung nur durch den Hersteller / Anbieter selbst.
> 
> Die Erfahrungen beziehen sich bisher nur auf den aufwändigen Presales Prozess.
Das Produkt selbst wurde bisher immer nur präsentiert.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2080097/nfon-contact-center-hub)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2080097/nfon-contact-center-hub> |
| de-AT | <https://www.getapp.at/software/2080097/nfon-contact-center-hub> |
| en | <https://www.getapp.com/customer-service-support-software/a/nfon-contact-center-hub/> |
| en-AE | <https://www.getapp.ae/software/2080097/nfon-contact-center-hub> |
| en-AU | <https://www.getapp.com.au/software/2080097/nfon-contact-center-hub> |
| en-CA | <https://www.getapp.ca/software/2080097/nfon-contact-center-hub> |
| en-GB | <https://www.getapp.co.uk/software/2080097/nfon-contact-center-hub> |
| en-IE | <https://www.getapp.ie/software/2080097/nfon-contact-center-hub> |
| en-NZ | <https://www.getapp.co.nz/software/2080097/nfon-contact-center-hub> |
| en-SG | <https://www.getapp.sg/software/2080097/nfon-contact-center-hub> |
| en-ZA | <https://www.getapp.za.com/software/2080097/nfon-contact-center-hub> |

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