--- description: Learn more about monday service. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: monday service Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [monday service](/software/2079989/monday-service) # monday service Canonical: https://www.getapp.com.au/software/2079989/monday-service Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/2079989/monday-service?page=2) > monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. > > Verdict: Rated **4.6/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of monday service It enables teams to visualize all service metrics with comprehensive dashboards and analytics. Teams can personalize every aspect of operations with no-code automations and AI. The platform can be integrated with communication and IT tools, such as Slack, DocuSign, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 110 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: monday.com - **Location**: Tel Aviv, Israel - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 31.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish - **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Lifecycle Management - Asset Tracking - CRM - Change Management - Collaboration Tools - Communication Management - Configuration Management - Customer Communication - Customer Support - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software) ## Related Categories - [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18806 reviews) 3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3470 reviews) 4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Excellet experience for team mgmt" — 5.0/5 > **Miguel** | *4 October 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Easy of use, very practical, user oriented, totally integrated with iOS/Android APP > > **Cons**: it could be a little more cheap, they haver several licences but overall is not cheap > > Been using it on a daily basis for abuout 2+ years now, it works flawlessly every time ----- ### "Great review" — 5.0/5 > **Anthony** | *29 July 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: What I love most about this service is the E that it is to use it. It’s a great platform to work together and accomplish work. > > **Cons**: But I don’t like about Monday service is there sometimes glitching and a pause as it uploads and reboot the information sometimes that’s a little frustrating > > My overall thoughts on Monday service is that it’s a great place to be productive and get work done. It’s easy to use and I really enjoy it ----- ### "Monday.com how to stay up with my contacts" — 2.0/5 > **Kimberly** | *29 July 2025* | Hospital & Health Care | Recommendation rating: 2.0/10 > > **Pros**: I would like the opportunity to join a webinar or training to assist me with learning more about Monday.com I have this crm at my job but do not know how to use it very well. > > **Cons**: Webinar or training on crm. I feel I could be a better sales person for my company with crm training. ----- ### "Great Product" — 5.0/5 > **Josh** | *30 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Great CRM helps us automate our sales flow and keep track of our current deals while managing our follow ups efficiently > > **Cons**: Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate. > > It has to be my favourite platform to use overall we have Pipedrive/ Salesforce/ Zoho/ Hubspot within our companies and Monday is my favourite ----- ### "Zentra Review" — 5.0/5 > **Adam** | *29 July 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: It makes all of my company's information easily accessible and clear for me to sort through. It also does a great job of summarizing my data to clearly show how I am doing. > > **Cons**: The only thing I don't like is that sometimes the server will be moving slow and I am unable to do my work at times. > > Very easy and straightforward, with many versatile ways to make your life and job easier, signing on and working is never a drag. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/2079989/monday-service?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2079989/monday-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data