---
description: Learn more about PolyAI. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PolyAI Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [PolyAI](/software/2079857/polyai)

# PolyAI

Canonical: https://www.getapp.com.au/software/2079857/polyai

> PolyAI is a voice AI platform designed to transform call centers into revenue generators by resolving calls and consistently delivering customer experience. PolyAI's conversational AI platform allows customers to speak naturally, interrupt, and change topics while maintaining a seamless interaction.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of PolyAI

 Natural, human voice with conversational tone for pleasant customer experience.
 Seamlessly integrates with existing systems for quick and easy deployment.
 Provides real-time analytics dashboard to identify issues and opportunities.
 Continuously learns and improves to boost metrics such as CSAT and CLV.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: PolyAI
- **Location**: London, UK

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Ongoing use of the voice assistant is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- AI/Machine Learning
- Call Routing
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Contextual Guidance
- Dashboard
- IVR
- Intent Recognition
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Reporting/Analytics
- Speech Recognition
- Speech Synthesis

## Support Options

- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)

## Alternatives

1. [Chatbase](https://www.getapp.com.au/software/2069516/chatbase) — 4.3/5 (73 reviews)
2. [ChatGPT](https://www.getapp.com.au/software/2070494/chatgpt) — 4.4/5 (340 reviews)
3. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (80 reviews)
4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### "Keeping contact easy\!" — 5.0/5

> **Desiree** | *3 February 2026* | Mental Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It helps keeps things moving quickly. Set up is extremely simple make managing all the contacts/clients very easy. I was also really happy when I heard the voice it doesn't sound robotic or fake at all. Customer support is also amazing and right there when needed.
> 
> **Cons**: The pricing method. It's base off to many factors and can fluctuate. It would be easier to have one straight forward price.
> 
> PolyAI has made things much easier to keep track of and communication simpler so I can do other needed things.

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### "Poly AI for Landry's/Golden Nugget" — 5.0/5

> **Brian** | *27 July 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: It is a real voice and not robotic. It far exceeded my expectations, handling over 80% of  simple transaction calls day 1 without the need to speak with an agent, delivering a much better customer experience. Was very cost effective and flexible in pricing options to meet our needs.
> 
> **Cons**: Would like to see better voice analytics on the calls that are recorded.
> 
> After returning from the pandemic I was given an extra 40,000 calls per month to handle. We were not able to recruit and hire to meet the demand. Callers were waiting 40+ min just to get a simple question answered or transfer to a dept. Poly AI was able to implement a natural, conversational voice assistant to help handle these calls. I was hoping for about 50% containment. It took 4 weeks to deploy and handled 87% of the calls from day 1 without the need to go to an agent. This allowed my agents to focus on revenue producing calls and provided a much better customer experience at a fraction of the cost.

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### "Fantatastically flexible voice AI for telephony" — 5.0/5

> **Andy** | *20 September 2022* | Civic & Social Organization | Recommendation rating: 10.0/10
> 
> **Pros**: Great spoken language understanding, significantly better than any other system we tried.  Very helpful team that helped us get the system configured to our needs.
> 
> **Cons**: No real cons. It has been a great experience from start to finish.
> 
> It's has been transformative: 90% reduction in operating costs, much faster customer experience.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2079857/polyai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/polyai/> |
| en-AE | <https://www.getapp.ae/software/2079857/polyai> |
| en-AU | <https://www.getapp.com.au/software/2079857/polyai> |
| en-CA | <https://www.getapp.ca/software/2079857/polyai> |
| en-GB | <https://www.getapp.co.uk/software/2079857/polyai> |
| en-IE | <https://www.getapp.ie/software/2079857/polyai> |
| en-NZ | <https://www.getapp.co.nz/software/2079857/polyai> |
| en-SG | <https://www.getapp.sg/software/2079857/polyai> |
| en-ZA | <https://www.getapp.za.com/software/2079857/polyai> |
| fr | <https://www.getapp.fr/software/2079857/polyai> |
| fr-BE | <https://fr.getapp.be/software/2079857/polyai> |
| fr-CA | <https://fr.getapp.ca/software/2079857/polyai> |

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