---
description: Learn more about Mava. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Mava Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Mava](/software/2077294/mava)

# Mava

Canonical: https://www.getapp.com.au/software/2077294/mava

Page: 1 / 3\
Next: [Next page](https://www.getapp.com.au/software/2077294/mava?page=2)

> Mava is a cloud-based customer support platform for community-driven companies. It provides a comprehensive solution to support, respond, track, and optimize customer support from one centralized and secure dashboard.
> 
> Verdict: Rated **4.8/5** by 31 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Mava

Manage support requests from web, email, Telegram \& Discord from one shared inbox

Track support metrics and improve your operations

Use AI to automatically respond within private tickets and community channels, 24/7, in 100+ languages.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 31 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mava

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Mava's pricing is based on support request consumption and feature access. Seats and integrations are unlimited.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- AI Copilot
- API
- Alerts/Escalation
- Alerts/Notifications
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Customer Communication
- Customer History
- Customizable Fields
- Dashboard
- Email Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multiple Data Sources
- Real-Time Notifications

## Integrations (3 total)

- Discord
- Slack
- Telegram

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4090 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1787 reviews)
3. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1135 reviews)
5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (205 reviews)

## Reviews

### "Everything is at one place" — 5.0/5

> **Arundhati** | *25 July 2024* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Mava Ui is very simple and easy to use. anyone can easily use mava
> 
> **Cons**: Sometime it takes time to load on my desktop

-----

### "Mava's UI is best" — 5.0/5

> **Mittu** | *1 September 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I like using Mava because it made it easy to manage support tickets. Its user friendly interface is the best thing about it.
> 
> **Cons**: If there was more option for customization it'd be great.

-----

### "Exceptional Conversational AI Experience with Mava" — 5.0/5

> **Sanjay** | *15 January 2024* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: One of the standout features of Mava is its natural language processing. The platform excels in understanding context, making interactions feel incredibly human-like.
> 
> **Cons**: Integrating Mava with other applications or services, although beneficial, could be a bit complex for users who are not familiar with technical configurations.
> 
> All over I have a good experience with mama and I am trying to I will update.

-----

### "Best customer support" — 5.0/5

> **Verified Reviewer** | *8 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lot's of features, like customer support,pre configured response, analysis 
Manage support request from web 
Track the support
> 
> **Cons**: I didn't find any cons, it's a solid product for the customer support
> 
> My overall experience with mava is awesome and it is worth it

-----

### "Amazing Product" — 5.0/5

> **Kaushal Kishor** | *25 July 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: The best thing about mava is,  It enables support with Telegram, Discord, and email, all from a single dashboard.
> 
> **Cons**: What I least about Mava is, it's price is little high

-----

Page: 1 / 3\
Next: [Next page](https://www.getapp.com.au/software/2077294/mava?page=2)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2077294/mava)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/mava/> |
| en-AE | <https://www.getapp.ae/software/2077294/mava> |
| en-AU | <https://www.getapp.com.au/software/2077294/mava> |
| en-CA | <https://www.getapp.ca/software/2077294/mava> |
| en-GB | <https://www.getapp.co.uk/software/2077294/mava> |
| en-IE | <https://www.getapp.ie/software/2077294/mava> |
| en-NZ | <https://www.getapp.co.nz/software/2077294/mava> |
| en-SG | <https://www.getapp.sg/software/2077294/mava> |
| en-ZA | <https://www.getapp.za.com/software/2077294/mava> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Mava","description":"Mava is a cloud-based customer support platform for community-driven companies. It provides a comprehensive solution to support, respond, track, and optimize customer support from one centralized and secure dashboard.\n\nMava's AI-powered capabilities enable it to learn from a company's existing support content on platforms like GitHub, Google Docs, and their website. This allows Mava to automatically resolve up to fifty percent of common community queries, transforming user feedback into actionable insights to enhance support performance. The platform seamlessly integrates with various communication channels, including web chat, Telegram, Discord, and email, allowing companies to support their community in both public and private settings. Unlike other AI bots, Mava can handle support tickets in private channels as well as public forums, with the ability to hand over unresolved issues to human agents.\n\nMava's user-friendly interface makes it easy for support teams to manage inquiries and requests. The platform provides access to detailed support metrics, empowering companies to supercharge their customer support operations. With over four million messages sent, support for one thousand communities, and fifty thousand public Discord responses, Mava has proven to be a trusted solution for hundreds of community-driven organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/592f620a-e36c-49f7-b6e9-6d9e89f1901d.png","url":"https://www.getapp.com.au/software/2077294/mava","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2077294/mava#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":31,"ratingValue":4.8},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/562/customer-support/software","@type":"ListItem"},{"name":"Mava","position":3,"item":"/software/2077294/mava","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/2077294/mava#breadcrumblist"}]}
</script>