---
description: Learn more about Deskhero. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Deskhero Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Deskhero](/software/2075962/deskhero)

# Deskhero

Canonical: https://www.getapp.com.au/software/2075962/deskhero

> Deskhero is a versatile helpdesk software solution that leverages artificial intelligence to boost efficiency and accuracy in customer support. The platform offers several key features to streamline the support process. At the core of Deskhero is an intelligent ticketing system that can automatically craft responses to common customer inquiries by analyzing past tickets, website content, and other relevant data sources.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deskhero AB

## Commercial Context

- **Starting Price**: USD 9.95
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Most features are available on all Deskhero plans, with limits primarily based on usage volume.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Customer Communication
- Customisable Forms
- Customizable Fields
- Data Import/Export
- Email Management
- Help Desk Management
- Inbox Management
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Deskhero was not mature when we started, but now it has everything we needed." — 5.0/5

> **George** | *13 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams.
> 
> **Cons**: There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers.
> 
> We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. 
Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2075962/deskhero)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2075962/deskhero> |
| de-AT | <https://www.getapp.at/software/2075962/deskhero> |
| en | <https://www.getapp.com/customer-service-support-software/a/deskhero/> |
| en-AE | <https://www.getapp.ae/software/2075962/deskhero> |
| en-AU | <https://www.getapp.com.au/software/2075962/deskhero> |
| en-CA | <https://www.getapp.ca/software/2075962/deskhero> |
| en-GB | <https://www.getapp.co.uk/software/2075962/deskhero> |
| en-IE | <https://www.getapp.ie/software/2075962/deskhero> |
| en-NZ | <https://www.getapp.co.nz/software/2075962/deskhero> |
| en-SG | <https://www.getapp.sg/software/2075962/deskhero> |
| en-ZA | <https://www.getapp.za.com/software/2075962/deskhero> |
| es | <https://www.getapp.es/software/2075962/deskhero> |
| es-CL | <https://www.getapp.cl/software/2075962/deskhero> |
| es-CO | <https://www.getapp.com.co/software/2075962/deskhero> |
| es-MX | <https://www.getapp.com.mx/software/2075962/deskhero> |
| fr | <https://www.getapp.fr/software/2075962/deskhero> |
| fr-BE | <https://fr.getapp.be/software/2075962/deskhero> |
| fr-CA | <https://fr.getapp.ca/software/2075962/deskhero> |
| nl | <https://www.getapp.nl/software/2075962/deskhero> |
| nl-BE | <https://www.getapp.be/software/2075962/deskhero> |
| pt | <https://www.getapp.com.br/software/2075962/deskhero> |
| pt-PT | <https://www.getapp.pt/software/2075962/deskhero> |

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