---
description: Learn more about LaunchBay. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LaunchBay Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Client Onboarding Software](/directory/3839/client-onboarding/software) > [LaunchBay](/software/2074708/motion-io)

# LaunchBay

Canonical: https://www.getapp.com.au/software/2074708/motion-io

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> LaunchBay is customer onboarding and implementation software for B2B teams. Run every onboarding in one place, see exactly what is holding each launch up and who owns it, and give customers a branded portal that shows their next step. Get new customers live faster, without adding headcount.
> 
> Verdict: Rated **4.8/5** by 49 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of LaunchBay


  Project reporting and health scores. See portfolio health, live status, and what is holding each launch up across every active onboarding.
  At-risk detection. Overdue and slipping onboardings get flagged automatically, so you step in before the customer feels it.
  Branded customer portal. A secure, white-labeled portal customers reach through a single magic link, no logins or passwords.
  Structured data and document collection. Forms, file requests, and approvals tracked item by item, with conditional logic and validation.
  Dynamic workflows. Each customer is routed down the right path based on their answers, no custom plan built by hand each time.
  Reusable templates. Turn your best onboarding into templates for projects, documents, forms, and tasks, then run them again and again.
  Automated reminders and triggers. Follow-up and stage changes happen on their own, so nothing waits on a manual nudge.
  Contracts and approvals. Send and track sign-offs alongside the rest of the onboarding.
  Shared message center. Team and customer communication tied to the work, with private internal notes customers never see.
  Meetings. Log meetings, action items, and transcripts in one shareable record, with AI analysis.
  LaunchAI agents. AI monitors sentiment, overdue work, and buried decisions, then drafts the next move for one-click approval.
  LaunchAI assistant with MCP. Ask questions and take action across every project, from the AI tool you already use.


## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 49 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: LaunchBay

## Commercial Context

- **Starting Price**: USD 49.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: LaunchBay is the client experience platform for agencies, consultants, and B2B service teams. Run onboarding, communication, contracts, invoicing, and project delivery from one branded portal your clients will actually use.

Essentials
$19/team member/month billed annually
$29/team member/month billed monthly

Best for solo operators and small teams setting up their first professional client-facing workflow.

Included:

Branded client portal
Unlimited projects and clients
Loginless magic link access
Client intake forms
AI form and project builder
Invoicing and payments
Digital contracts and eSignature
Deliverable proofing and approvals
Client directory

Standard
$49/team member/month billed annually
$59/team member/month billed monthly

Best for growing teams ready to automate the busywork and take on more clients without hiring more staff.

Everything in Essentials, plus:

Workflow automations
Zapier integration
Client request intake
Recurring tasks
Time tracking
Meeting notes
Custom project fields
Advanced reporting

Premium
$69/team member/month billed annually
$79/team member/month billed monthly

Best for established agencies and service businesses that need full white-labeling and enterprise controls.

Everything in Standard, plus:

AI Agents
MCP Integration
Fully white-labeled client portal
Remove "Powered by LaunchBay" branding
Custom sending domain
Password-protected portals
Native HubSpot integration
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Agile Methodologies
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Availability Management
- Billing & Invoicing
- Brainstorming

## Integrations (4 total)

- High Level Software
- HubSpot CRM
- Pipedrive
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Client Onboarding Software](https://www.getapp.com.au/directory/3839/client-onboarding/software)

## Related Categories

- [Client Onboarding Software](https://www.getapp.com.au/directory/3839/client-onboarding/software)
- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)
- [Business Process Management Software](https://www.getapp.com.au/directory/273/business-process-management-bpm/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Project Management Software](https://www.getapp.com.au/directory/332/project-management/software)

## Alternatives

1. [Rocketlane](https://www.getapp.com.au/software/2049399/rocketlane) — 4.7/5 (128 reviews)
2. [Content Snare](https://www.getapp.com.au/software/2053651/content-snare) — 4.9/5 (102 reviews)
3. [Clientary](https://www.getapp.com.au/software/2062121/clientary) — 4.7/5 (100 reviews)
4. [Process Street](https://www.getapp.com.au/software/102319/process-street) — 4.7/5 (652 reviews)
5. [Moxo](https://www.getapp.com.au/software/112131/moxo) — 4.0/5 (24 reviews)

## Reviews

### "Motion allows you to scale up easily" — 5.0/5

> **Ralph** | *28 July 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to keep track of everyrhing whilenworkimg with a client
> 
> **Cons**: Email open feature needs to be able to drill down
> 
> Phemomenal, ease of use, perfect for handling colume of clients

-----

### "Motion does what is says it will do with a clean layout" — 5.0/5

> **John** | *2 August 2024* | Professional Training & Coaching | Recommendation rating: 10.0/10
> 
> **Pros**: Responsive support and the ability to have global tasks but assign them individually as the need arises. The simple sign in procedure for the portal is also a plus. The ability to use digital signatures in the portal is a huge plus. The chat feature is solid and the notifications from the system are timely.
> 
> **Cons**: I’ve had to learn some different terminology as to what they call things vs what was used to with my previous service.
> 
> My over all experience has been very positive. My company tried out four other client portal systems before landing with Motion. Our clients have had nothing but good things to say.

-----

### "Motion.io is the straightforward tool designers have been begging for" — 4.0/5

> **Emily** | *12 August 2024* | Design | Recommendation rating: 9.0/10
> 
> **Pros**: I love the ease and simplicity of setting it up and using it. I don't even have to record a tutorial for my clients. This is the only tool that makes it super easy to send automated reminders and keep track of my client's to-dos. The magic automations that link one task to the next are also really nifty.
> 
> **Cons**: Unfortunately there are still a few kinks I'll find here and there, such as tasks marked "done" showing back up as active, or having to click twice to assign a person to a task - but I also understand that it's a relatively new product. I also feel that for a tool as simple as this, the price should be cheaper and/or have more of the features included in the lower tier.

-----

### "This platform is perfect for creative freelancers and design agencies\!" — 5.0/5

> **Aneesha** | *22 April 2024* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: It wasn't a service based portal app that just stored documents. It actually allowed separation between my clients and my team by allowing them to have their own space. The updates are consistent and make sense for the evolution of the platform and customer service is responsive.
> 
> **Cons**: The forms download could use improvement. You can do it, but it doesn't format the documents in a useful way for us or the clients. Longer forms have the answers cut and pasted into text documents. This kind of negates the download feature, imo. Also need a way to invoice or even sell upsell a service inside the platform. Currently those are embeddable features. Native function would be cool.
> 
> I was an early adopter and really looked around so much for something for creative designers and their teams. This fit the bill, was easy to set up and allowed me to get going really quickly. Customer service is responsive and really thorough with answers and they have YT vids that explain all platform changes. I know there are tons of other software services popping up all over, but what keeps me here is the way I can interact with my clients and manage the projects. It's not really clunky and just makes sense.

-----

### "Excellent customer portal" — 5.0/5

> **Pazbi** | *11 November 2024* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: The customisation of the platform is very extensive. Also how easy it is to onboard clients because of it. Lastly the fact you can use Zapier to trigger automations based on actions on the platform.
> 
> **Cons**: I really wish they had a Make.com integration.
> 
> We had an demo call with on of their team, which was very clear. We signed up for the trial and they helped us with the setup. We've been using it for a few months now and can't fault it.

-----

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2074708/motion-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/motion-io/> |
| en-AE | <https://www.getapp.ae/software/2074708/motion-io> |
| en-AU | <https://www.getapp.com.au/software/2074708/motion-io> |
| en-CA | <https://www.getapp.ca/software/2074708/motion-io> |
| en-GB | <https://www.getapp.co.uk/software/2074708/motion-io> |
| en-IE | <https://www.getapp.ie/software/2074708/motion-io> |
| en-NZ | <https://www.getapp.co.nz/software/2074708/motion-io> |
| en-SG | <https://www.getapp.sg/software/2074708/motion-io> |
| en-ZA | <https://www.getapp.za.com/software/2074708/motion-io> |
| fr | <https://www.getapp.fr/software/2074708/motion-io> |
| fr-BE | <https://fr.getapp.be/software/2074708/motion-io> |
| fr-CA | <https://fr.getapp.ca/software/2074708/motion-io> |

-----

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