---
description: Learn more about Troquecommerce. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Troquecommerce Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Shipping Software](/directory/222/shipping/software) > [Troquecommerce](/software/2073771/troquecommerce)

# Troquecommerce

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> Troquecommerce is a platform that automates and simplifies e-commerce returns and exchanges. It eliminates the need for spreadsheets and dedicated staff to authorize return shipping, respond to emails, and create store coupons. Troquecommerce allows the customer to have an engaging post-purchase experience.
> 
> Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 11 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: TROQUECOMMERCE

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Brazil

## Features

- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Audit Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Customer Portal
- Customisable Branding
- Customizable Templates
- Data Import/Export
- Delivery Estimate
- Delivery Record
- Discount Management
- EDI
- Email Templates
- Exchange Management
- For eCommerce
- Freight Shipping

## Integrations (14 total)

- Asaas
- Bagy
- Bling
- Irroba Prime
- Linx
- Loja Integrada
- Magazord
- Nuvemshop
- Shopify
- Tray
- VTEX
- Webstore
- WooCommerce
- Yampi

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Shipping Software](https://www.getapp.com.au/directory/222/shipping/software)

## Related Categories

- [Shipping Software](https://www.getapp.com.au/directory/222/shipping/software)
- [Shipment Tracking Software](https://www.getapp.com.au/directory/1691/shipment-tracking/software)
- [Returns Management Software](https://www.getapp.com.au/directory/3867/returns-management-rms/software)

## Alternatives

1. [AfterShip](https://www.getapp.com.au/software/101825/aftership) — 4.9/5 (466 reviews)
2. [ReturnGO](https://www.getapp.com.au/software/2052661/returngo) — 5.0/5 (29 reviews)
3. [Redo](https://www.getapp.com.au/software/2079031/redo) — 4.9/5 (16 reviews)
4. [Narvar](https://www.getapp.com.au/software/2052847/narvar) — 4.7/5 (58 reviews)
5. [Swap Commerce](https://www.getapp.com.au/software/2073150/swap-commerce) — 5.0/5 (14 reviews)

## Reviews

### "A melhor plataforma de Trocas e Devoluções do mercado" — 5.0/5

> **Amanda** | *9 May 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: A Troquecommerce foi o divisor de águas na nossa empresa, usávamos outro concorrente que era muito mais caro e não evoluía da forma que um e-commerce precisa nos dias de hoje. A Troquecommerce trouxe recursos inovadores que facilitaram muito o nosso dia a dia, como troca de produto com reserva de estoque, conta digital para reembolso e Nota Fiscal de Devolução integrada
> 
> **Cons**: Não há nada que não tenha gostado, tudo muito bom
> 
> O atendimento e o suporte também são muito ágeis, sempre inovando e trazendo soluções novas, somos muito felizes usando o sistema que evolui junto com a nossa loja.

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### "Ferramenta excelente\!" — 5.0/5

> **Eduardo** | *29 February 2024* | Sporting Goods | Recommendation rating: 10.0/10
> 
> **Pros**: A Troquecommerce é uma ferramenta intuitiva, com expertise própria, e isso nos ajudou a entender melhor nosso próprio processo, e a organizar as demandas de forma. Recentemente começamos a usar a Conta Digital, o que também agilizou muito os processos de restituição de valores para clientes.
> 
> **Cons**: Como sugestão, só acho que poderia haver mais opções de integração com ERPs para gerar as notas fiscais de devolução de forma automática.
> 
> A Troquecommerce é uma ferramenta que mudou a forma como nossa empresa enxerga os próprios processos. A ferramenta é inteligente, de fácil configuração, e não te deixa fazer nada que não faça sentido. Desde o primeiro momento, isso nos deixou confiantes em usar a ferramenta (o que é raro ao utilizar um software novo). É muito intuitivo\! Recomendo de olhos fechados\!

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### "Ferramenta necessária" — 5.0/5

> **Verified Reviewer** | *29 February 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade e rapidez na implementação, além do rápido atendimento,
> 
> **Cons**: Relatórios iniciais, porém ao longo das atualizações foram melhorando.
> 
> Muito positiva, além de ser uma ferramenta simples e intuitiva para utilização do time no dia a dia.

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### "A Troquecommerce mudou o meu pós venda e fez com que a minha loja se destaca-se ainda mais" — 5.0/5

> **Vinicius** | *29 February 2024* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: O que eu mais gostei na Troquecommerce, foi a facilidade e agilidade para implantação, o painel administrativo é intuitivo e me permite ter acesso a todo o ecossistema de trocas e devoluções de forma facilitada.
Todo o processo de logística reversa, geração de cupons de troca, envio de solicitações através da ferramenta da TroqueCommerce, otimizou muitos o tempo e causou uma ótima experiência para o cliente.
> 
> **Cons**: Acredito que poderia ter na base de conhecimento as informações obrigatórias que devem constar no checkout da loja, para que o sistema da TroqueCommerce consiga localizar o pedido via API, após a compra.
> 
> Minha experiência tem sido incrível, o sistema me surpreendeu muito, e com certeza utilizarei em mais projetos.

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### "Gosto muito deste software" — 5.0/5

> **Fernando** | *9 May 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Preço, facilidade. Feedback dos clientes
> 
> **Cons**: Nada, tudo me agradou nesse software....

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2073771/troquecommerce)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/troquecommerce/> |
| en-AE | <https://www.getapp.ae/software/2073771/troquecommerce> |
| en-AU | <https://www.getapp.com.au/software/2073771/troquecommerce> |
| en-CA | <https://www.getapp.ca/software/2073771/troquecommerce> |
| en-GB | <https://www.getapp.co.uk/software/2073771/troquecommerce> |
| en-IE | <https://www.getapp.ie/software/2073771/troquecommerce> |
| en-NZ | <https://www.getapp.co.nz/software/2073771/troquecommerce> |
| en-SG | <https://www.getapp.sg/software/2073771/troquecommerce> |
| en-ZA | <https://www.getapp.za.com/software/2073771/troquecommerce> |

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