--- description: Learn more about xFind. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: xFind Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [xFind](/software/2073731/xfind) # xFind Canonical: https://www.getapp.com.au/software/2073731/xfind Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2073731/xfind?page=2) > Product is a fusion of GPT and NLP technologies for customer service or enterprise support organizations. It aims to improve agent productivity by delivering relevant answers to resolve customer issues, saving up to 50% of time searching for answers. The solution also helps increase case deflection for customer portals and chatbots by providing the most relevant enterprise knowledge. > > Verdict: Rated **4.5/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of xFind Improves agent productivity by delivering relevant Helps supercharge customer portal and chatbot with relevant enterprise knowledge Monitors support engineers' case handling to establish benchmarks and best practices Offers federated search across databases, intranets, and applications to find answers across data sources Provides file search across a variety of formats including documents, images, videos, and more Supports search in multiple languages without any additional configuration ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: xFind ## Commercial Context - **Starting Price**: USD 2,000.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Starting at $2,000 USD per company per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Israel ## Features - AI/Machine Learning - API - Analytics - Automatic Backup - CRM - Chatbot - Customer Portal - Data Aggregation - Data Classification - Full Text Search - Indexing - Intelligent Search - Knowledge Base Management - Knowledge Management - Natural Language Processing - Natural Language Search - Personalization - Real-Time Notifications - Recommendations - Search/Filter ## Integrations (11 total) - Confluence - Google Drive - Jira - KnowledgeOwl - Microsoft SharePoint - Microsoft Teams - MindTouch - Salesforce Service Cloud - Slack - Stack Internal - Zendesk Suite ## Support Options - Email/Help Desk - Chat ## Category - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) ## Related Categories - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Enterprise Search Software](https://www.getapp.com.au/directory/1347/enterprise-search/software) - [Insight Engine Software](https://www.getapp.com.au/directory/3794/insight-engines/software) ## Alternatives 1. [Korra](https://www.getapp.com.au/software/2066007/korra) — 4.8/5 (17 reviews) 2. [Algolia](https://www.getapp.com.au/software/100184/algolia) — 4.7/5 (74 reviews) 3. [Luigi's Box](https://www.getapp.com.au/software/2057733/luigi-s-box) — 4.9/5 (110 reviews) 4. [iFinder](https://www.getapp.com.au/software/2047786/ifinder) (0 reviews) 5. [Coveo Relevance Cloud](https://www.getapp.com.au/software/2047214/coveo) — 4.0/5 (3 reviews) ## Reviews ### "My own experience as a user of xFind" — 4.0/5 > **Andrés** | *5 April 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: This software allows me to be more efficient. I work every day solving tickets and documentation is needed. xFind helps me a lot while looking for the correct documentation and doing it fast. > > **Cons**: I haven't found cons yet. The software always works properly. ----- ### "xFind - perfect solution for both internal and external searching" — 5.0/5 > **Paul** | *13 March 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We were looking for a solution that could easily fit into our existing page designs, and the team at xFind was a dream to work with, accommodating all our unique requirements in a quick deployment schedule. The service is excellent\! > > **Cons**: The xFind search results are a vast improvement over Salesforce's built-in search engine, and the service is excellent - I can't think of anything we did not like\! > > All of the software products we sell and support at my company share the same terminology, so keyword-based search engines were failing to differentiate between products and promote the relevant articles in the search results. ----- ### "Great tool" — 3.0/5 > **Verified Reviewer** | *5 April 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Its great when you want to find an article related to the ticket your working on, and also gives a lot of similar articles that have some of the same wording > > **Cons**: at first struggle with the software, for a few or many times it didn't find something related on, it based a lot on the title of the ticket and was not much helpful > > I have to use it more to find if I will keep using it, but for now its been a rollercoaster, some times good some times bad. ----- ### "xFind pros and cons" — 4.0/5 > **Ioana** | *3 March 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: not only it suggests relevant information from the same platform (Salesforce) but it also provides suggestions from Jira which makes everything much more convenient. It shows the status of a case(approved/waiting for customer/etc) which is very useful and also how old the case is- all this is displayed in the main results list without me needing to enter each case. the team is VERY receptive. they reply very fast to all our inputs and almost always follow up on them > > **Cons**: sometimes the description of a Salesforce case is very short or not relevant to the actual issue. In that case I might proceed with making an xFind search for terms that can be unrelated to the data that already exists in the page. Sometimes it seems that the suggestions are still more related to the info present in the page and not close enough to the input keywords I provided. (Disclaimer: my search practice relies on checking the title of each case from the xFind suggestion list.) I think that when the search option is used xFind should rely mostly(/entirely) on the keywords provided (and less/not at all) on the data in the page and should match it with the titles of similar cases. i have to say that I reported this when the search did not care almost at all of my input- and the xFind team was receptive and made adjustments. So adding these further improvements will just make the tool even more practical > > xFind is definitely a useful tool. based on my personal search preferences I think there are some changes that could improve the tool even further. nevertheless overall a great tool with stellar support\! ----- ### "Showing relevant information upfront without having to search for it makes my work easier" — 4.0/5 > **Gal** | *27 February 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It allows me to open a case that I'm working on and immediately see useful information and similar issues that were resolved before, giving me access to quick and easy ideas on the resolution options from the get-go > > **Cons**: I think more customization would be useful Ability to choose which sources of data I see first, customizing the cutoff for the number of results, have the option to use as a search engine without it taking into consideration the other aspects of the case (it's easier to use than the salesforce at the top of the page, but doesn't give as much wight as it should to my search terms in my opinion) On another note, it would be easier to tag if I had the option to do that from the new tab I open with the related case Or some other way to show a prompt on the case I just clicked to remind me. > > Helps me be quicker and more effective ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2073731/xfind?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2073731/xfind) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data