---
description: Learn more about Charla. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Charla Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Charla](/software/2073159/charla)

# Charla

Canonical: https://www.getapp.com.au/software/2073159/charla

> Charla Live Chat connects you with your visitors instantly, so you can respond for all their sales and support needs. Get insights on the visitor profile and conversation history, and respond fast with canned responses and knowledge-based articles.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Charla

Charla offers every tool you need to deliver the best customer experience.

Live Chat \& Proactive Conversations
Helpdesk and Tickets Management
Knowledge base
Customer Feedback
Dashboard and Visitors Insights
iOS and Android Mobile Apps
WordPress, Shopify and Magento Extensions

## About the vendor

- **Company**: Charla

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customisable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter

## Integrations (2 total)

- Shopify
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16359 reviews)
2. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24103 reviews)
3. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2073159/charla)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/charla/> |
| en-AE | <https://www.getapp.ae/software/2073159/charla> |
| en-AU | <https://www.getapp.com.au/software/2073159/charla> |
| en-CA | <https://www.getapp.ca/software/2073159/charla> |
| en-GB | <https://www.getapp.co.uk/software/2073159/charla> |
| en-IE | <https://www.getapp.ie/software/2073159/charla> |
| en-NZ | <https://www.getapp.co.nz/software/2073159/charla> |
| en-SG | <https://www.getapp.sg/software/2073159/charla> |
| en-ZA | <https://www.getapp.za.com/software/2073159/charla> |

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