--- description: Learn more about Surveypal. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Surveypal Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Surveypal](/software/2073050/surveypal) # Surveypal Canonical: https://www.getapp.com.au/software/2073050/surveypal Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2073050/surveypal?page=2) > Surveypal is an AI-powered data solution that automatically delivers customer service analytics and insights from Zendesk tickets. Surveypal enables users to create online surveys to collect feedback and data from customers, employees, students, and website visitors. > > Verdict: Rated **4.4/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 19 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Surveypal - **Founded**: 2007 ## Commercial Context - **Starting Price**: EUR 299.00 - **Pricing model**: Usage Based - **Pricing Details**: Surveypal pricing starts from €299/ month for Survey Tool and €749/ month for CXM. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Finnish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 208 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Questions - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools - Data Cleansing ## Integrations (3 total) - Genesys - Salesforce Platform - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Natural Language Processing (NLP) Software](https://www.getapp.com.au/directory/3763/natural-language-processing-nlp/software) - [NPS Software](https://www.getapp.com.au/directory/1963/nps/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 3. [Hello Customer](https://www.getapp.com.au/software/2052671/hello-customer) — 4.3/5 (8 reviews) 4. [ReviewInc](https://www.getapp.com.au/software/2002655/reviewinc) — 4.8/5 (35 reviews) 5. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (702 reviews) ## Reviews ### "Helpful..." — 4.0/5 > **Verified Reviewer** | *19 January 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: 1. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support. > > **Cons**: 1. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic. > > I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you. ----- ### "Great Survey tools" — 5.0/5 > **Vibhor** | *19 September 2020* | Civil Engineering | Recommendation rating: 8.0/10 > > **Pros**: We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important > > **Cons**: It is tricky to implement first and it has a learning curve which might not be straightforward to learn. > > We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software ----- ### "Surveypal has potential, not quite there yet" — 3.0/5 > **Melissa** | *20 March 2017* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: Clean design, responsive support team, easy to build surveys, works with Zapier > > **Cons**: analytics are hard to use, support doesn't always have answers, over promises > > We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform. ----- ### "Great app to gather information" — 5.0/5 > **Khalil** | *3 April 2020* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: This is one of the apps that I used once a long time ago, it helps you gather information in very simple way > > **Cons**: Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey > > Definitely recommend it for people who are willing to gather information ----- ### "Easy to use" — 5.0/5 > **JESSICA** | *30 June 2021* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: It Puts everything in an easy to use location and makes survey making and distribution beyond easy. > > **Cons**: I have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy\! > > I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2073050/surveypal?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2073050/surveypal) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data