---
description: Learn more about Retain. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Retain Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Retain](/software/2071259/retain-1)

# Retain

Canonical: https://www.getapp.com.au/software/2071259/retain-1

> Retain is a scalable, client-branded digital delivery tool to help you manage and optimize customer engagement, automate your digital communications and keep your headcount low.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: TrueML
- **Founded**: 2013

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Campaign Management
- Communication Management
- Compliance Management
- Customer Experience Management
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- On-Demand Communications
- Personalization

## Support Options

- Email/Help Desk

## Category

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Cloud Communication Platforms](https://www.getapp.com.au/directory/1631/cloud-communication-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
3. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4058 reviews)
4. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Telegram](https://www.getapp.com.au/software/114023/telegram) — 4.7/5 (6406 reviews)

## Reviews

### "Great Customer Experience" — 5.0/5

> **Hadeel** | *24 January 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Retain was really easy to setup.  From sales \[sensitive content hidden\] to account managers \[sensitive content hidden\] the team has been extremely helpful in making sure we are satisfied with the product.
> 
> **Cons**: Would prefer more intuitive dashboards that are adaptable and clickable.

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### "Email Product User" — 5.0/5

> **LeVar** | *1 December 2023* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Quick to deliver requested changes and the ability to provide detailed results.
> 
> **Cons**: The initial tracking of the collection performance and tracking of payments that are linked to the specific communication cadence.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2071259/retain-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/finance-accounting-software/a/retain-1/> |
| en-AE | <https://www.getapp.ae/software/2071259/retain-1> |
| en-AU | <https://www.getapp.com.au/software/2071259/retain-1> |
| en-CA | <https://www.getapp.ca/software/2071259/retain-1> |
| en-GB | <https://www.getapp.co.uk/software/2071259/retain-1> |
| en-IE | <https://www.getapp.ie/software/2071259/retain-1> |
| en-NZ | <https://www.getapp.co.nz/software/2071259/retain-1> |
| en-SG | <https://www.getapp.sg/software/2071259/retain-1> |
| en-ZA | <https://www.getapp.za.com/software/2071259/retain-1> |

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