---
description: Learn more about ViaDialog. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ViaDialog Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/749/call-tracking/software) > [ViaDialog](/software/2071109/viaflow)

# ViaDialog

Canonical: https://www.getapp.com.au/software/2071109/viaflow

> AI cloud contact center for managing voice, chat, email \& social media. Boost CX with automation, routing \& CRM integration.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ViaDialog

💬 Omnichannel \& Customer Experience
One unified platform to manage voice, email, chat, SMS, WhatsApp, and social media interactions.

Smart routing to connect customers with the right agent or department.

24/7 chatbots and callbots for instant responses.

Customer profile enrichment through conversation data.

Real-time performance monitoring to improve customer satisfaction.

🤖 Automation \& Artificial Intelligence
Automate repetitive tasks to free up your teams.

Intelligent callbots to handle routine calls and streamline voice journeys.

Automatic call transcription and summarization for better follow-up.

Instant alerts on customer sentiment, sensitive topics, or escalation risks.

No-code workflows, customizable to your business needs.

🔒 Security, Sovereignty \& Flexibility
European, sovereign, and fully independent solution.

Full ownership of technology and infrastructure.

Flexible deployment: Cloud or On-Premise, to fit your IT and compliance requirements.

Full GDPR compliance and enterprise-grade security.

Localized and protected data with end-to-end encryption.

🧩 Integration \& Scalability
Seamless integration with your CRM and existing tools.

Scalable platform to grow with your business.

Adapted for both SMEs and large enterprises.

🧠 Expertise \& Innovation
In-house R\&D lab with Data Scientists, PhDs, and experts in conversational AI and telecom networks.

Continuous innovation to anticipate new use cases and emerging technologies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ViaDialog

## Commercial Context

- **Starting Price**: EUR 39.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management

## Integrations (16 total)

- Amazon S3
- Apizee
- Coheris CRM Suite
- EasyWare HRM
- Efficy CRM
- Freshdesk
- Google Calendar
- HubSpot CRM
- Mayday
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- ReachFive
- Salesforce Commerce Cloud
- Selligent
- WhatsApp

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Tracking Software](https://www.getapp.com.au/directory/749/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.getapp.com.au/directory/749/call-tracking/software)
- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews)
3. [Weave](https://www.getapp.com.au/software/121867/weave) — 4.3/5 (668 reviews)
4. [Glassix](https://www.getapp.com.au/software/2068829/glassix) — 5.0/5 (103 reviews)
5. [Adit](https://www.getapp.com.au/software/2046768/adit) — 4.7/5 (264 reviews)

## Reviews

### "ViaFlow a répondu à toutes nos attentes dans un contexte nouveau pour nous" — 5.0/5

> **Rémi** | *22 November 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: La solution a parfaitement répondu à nos attentes lors de la création de notre service de relation client (SRC). Elle est simple à mettre en œuvre et l'accompagnement de ViaFlow est un point très positif du projet. Les agents ont rapidement prit en main la solution et côté administration on retrouve toutes les fonctionnalités attendues pour gérer les flux du SRC.
> 
> **Cons**: Certains points de paramétrages nécessitent un accompagnement car ils sont moins intuitifs.
> 
> Aujourd'hui tous les flux entrants (voix et mail) transitent via notre service de relation client qui utilise ViaFlow au quotidien. Les collaborateurs sont à l'aise avec la gestion simple de l'outil qui leur permet de se focaliser sur leurs autres tâches métier. La responsable du service est en mesure piloter l'activité comme il se doit et nous sommes pleinement satisfaits de la solution (et nous continuons à implémenter certaines fonctionnalités au faire et à mesure de notre expérience grandissante dans son usage et dans le métier de la relation client).

-----

### "Migration réussie et accompagnement de qualité" — 5.0/5

> **virginie** | *20 November 2024* | Civil Engineering | Recommendation rating: 9.0/10
> 
> **Pros**: Nous avons récemment migré de notre ancienne solution vers la solution omnicanale ViaFlow, et l’expérience a été une réussite. La modification du SVI pour un routage client optimisé a été un vrai plus. L’accompagnement méthodique, en particulier grâce au chef de projet Xavier, et l'efficacité lors de la migration sous la manœuvre du responsable support \[caché sensible contenu\] ont fait toute la différence. Nous sommes très satisfaits du résultat et gardons notre pleine confiance à ViaDialog après ce nouvel accompagnement sans faille \!
> 
> **Cons**: Le temps d’adaptation nécessaire pour maîtriser pleinement toutes les nouvelles fonctionnalités.
> 
> Découverte en cours, mais outil pertinent et bien adapté

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### "Solution omnicanale et user friendly" — 5.0/5

> **Aurore** | *15 October 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: Solution omnicanale et user friendly et équipe de suivi très impliquée
> 
> **Cons**: Le déploiement du chat, nouvel outil, un peu difficile

-----

### "Avis PARTELIOS" — 5.0/5

> **Meryam** | *26 April 2024* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: VIAFLOW possède un beau visuel, l'outil est simple. On retrouve facilement l'information recherchée, l'outil étant bien organisé. La plateforme admin est facile à appréhender et on retrouve toutes les données nécessaires au pilotage. L'équipe support est très réactive
> 
> **Cons**: La partie rapport mensuel de la plateforme admin est peut être trop dense.
> 
> L'outil est utilisé quotidiennement par mes collaborateurs qui en sont satisfaits. L'installation a été simple et la prise en main utilisateurs rapide. L'équipe projet a su répondre à l'ensemble de nos demandes et encore aujourd'hui l'équipe support est réactive. 
Je souligne que nous avons apprécié être accompagné par \[caché sensible contenu\] dans le projet.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2071109/viaflow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/viaflow/> |
| en-AE | <https://www.getapp.ae/software/2071109/viaflow> |
| en-AU | <https://www.getapp.com.au/software/2071109/viaflow> |
| en-CA | <https://www.getapp.ca/software/2071109/viaflow> |
| en-GB | <https://www.getapp.co.uk/software/2071109/viaflow> |
| en-IE | <https://www.getapp.ie/software/2071109/viaflow> |
| en-NZ | <https://www.getapp.co.nz/software/2071109/viaflow> |
| en-SG | <https://www.getapp.sg/software/2071109/viaflow> |
| en-ZA | <https://www.getapp.za.com/software/2071109/viaflow> |
| fr | <https://www.getapp.fr/software/2071109/viaflow> |
| fr-BE | <https://fr.getapp.be/software/2071109/viaflow> |
| fr-CA | <https://fr.getapp.ca/software/2071109/viaflow> |
| nl | <https://www.getapp.nl/software/2071109/viaflow> |
| nl-BE | <https://www.getapp.be/software/2071109/viaflow> |

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